ALEX SANDOVAL

Sincerely wish that a rating of zero was an option because that is what I would rate this dealership. I am almost 60 years old and have bought over 30 vehicles both new and used over my lifetime. because that is what I would rate this dealership. I am almost 60 years old and have bought over 30 vehicles both new and used over my lifetime. I have never worked with such an incompetent dealership that lies and has zero commitment to their customers! Customer service at this dealership is nonexistent. Back story: Looked at the website found a new jeep that fit what I was looking for and called the dealership. Asked questions about the vehicle and advised that I would call back if I decided to drive an hour to look at it. Called back told them I was heading their way and asked them to pull it up front. Did also confirm it was still available and was told it indeed was. Arrived at the dealership and was told that vehicle was totaled 3 days prior. Was this a huge misrepresentation / bait and switch? Certainly, feels like it. I did end up buying a new vehicle. It is now over 2 months since the purchase and still no title or plates. Upon contacting Austin, the assistant GM at the dealership without any research he blamed the delay on the state of WI saying that they are backed up. I contacted the state of WI to find out the dealership has never sent in the vehicle paperwork. Dealers in the state of IL have 20 days to get the paperwork sent or they are in violation. Sadly, upon calling the dealership back and sharing the paperwork was never sent in there was not even so much as an apology. Could have cared less. It’s been, lies, excuse after excuse and the un around. The current temporary plate expires in 3 weeks and the dealership told me I needed to call the state of IL to extend it. I asked for their help as their customer and the GM Alex told me no. I asked for the owner of the dealerships contact information and was told no. Asked that he have the owner call me and of course no call back. I will never be back, nor would I recommend this dealership to my worst enemy! Please think twice before visiting this dealership as I assumed this was a very reputable dealership that sadly turned out to a huge disappointment and time consumption to have to chase down what I paid them to do. Buyer beware! More

Helpful 1

Report | Print