ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
385 Reviews
4.8

385 Reviews

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385 Reviews of ALICIA CHAPMAN-JONES

August 16, 2025

Dealership Rating
Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
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Recommend Dealer
Yes

August 14, 2025

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
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Recommend Dealer
No

August 12, 2025

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Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! More

by Shakeema patterson
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2025

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Fast, friendly service. They help me maintain my vehicles using their expertise and genuine Ford parts. More

by I_t0r0
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 10, 2025

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They were quick and kept me in the loop of when my car will be done More

by usmarine0905
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 10, 2025

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They are always very helpful and polite. I appreciate their knowledgeable people in keeping me informed on the important things that need to be done on my vehicle. More

by ERICVIDT
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 07, 2025

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 07, 2025

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This dealership has always work on my vehicles in a timely manner with great results! More

by DesmondChisholm
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Recommend Dealer
Yes

August 07, 2025

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Dealer service was prompt, courteous and convenient. The service associate asked if I was waiting for my vehicle or dropping it off.I asked how long would it take the service take. She indicated iff n More

by mitchellw8
Service Time
Recommend Dealer
Yes

July 31, 2025

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I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
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Recommend Dealer
Yes
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