ALICIA CHAPMAN-JONES

Courteous, prompt, professional and knowledgeable service provided when I needed it the most , Thank you! provided when I needed it the most , Thank you! More

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Have complete confidence in the service department. 10x better than the last dealership we had before 10x better than the last dealership we had before More

by louhughes2003 Verified Customer Verified Customer

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Outstanding work ( 5 STARS ). The Mechanics got me in & out in Less then 30 minutes. The Mechanics got me in & out in Less then 30 minutes. More

by Chicago Blues man Verified Customer Verified Customer

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Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. Both repair and buying vehicles. Would recommend to others. More

by CRAIGSMITH50 Verified Customer Verified Customer

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I love ford the people who are working there make you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you More

by BJDAVE31921 Verified Customer Verified Customer

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They are always customer oriented. They are Friendly all the time. Alicia is totally awesome. They are Friendly all the time. Alicia is totally awesome. More

by dotwing59 Verified Customer Verified Customer

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Alisha was wonderful. Very knowledgeable and helpful. I will ask for her everytime. I will be back on Friday for additional work. Very knowledgeable and helpful. I will ask for her everytime. I will be back on Friday for additional work. More

by Kathy Verified Customer Verified Customer

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Came in for a recall, took the estimated time and had zero issues with the process. zero issues with the process. More

by mcnaffi Verified Customer Verified Customer

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Excellent customer service, promptly took vehicle back and performed service in a timely manner. Checkout was prompt and easy and performed service in a timely manner. Checkout was prompt and easy More

by malliesdad Verified Customer Verified Customer

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I am completely satisfied with the service advisor, but am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state inspections. Last August southern honored that free inspection but this year did not without any notification. Also I always get the works when I get my oil changes. February of 2025 when I got the works they did not top off my fluids. I am paying for a service that I did not receive. Also in August of 2024 my rear break pads were posted at a 5. In February of 2025 they were posted at a 7 and when I just brought my car in for service in August 30th they are a 4? Someone is not doing there job correctly or dropping the ball and cutting corners. The advisor listened to my concerns and was very helpful. More

by CHRISTINELYNN85 Verified Customer Verified Customer

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