AMANDA RUNYAN | Page 6

They were accommodating in setting up my schedule and providing a rental for me. On time service. providing a rental for me. On time service. More

by SHIRLEYSKM2005 Verified Customer Verified Customer

Report | Print

Amanda was great. Polite professional and very knowledgeable about our vehicle. Car was returned earlier than I anticipated. Polite professional and very knowledgeable about our vehicle. Car was returned earlier than I anticipated. More

by GWRACING3 Verified Customer Verified Customer

Report | Print

Amanda was great. Very professional and the service was more than I expected. We’ll make this our BMW service center. Very professional and the service was more than I expected. We’ll make this our BMW service center. More

by JOCO1040 Verified Customer Verified Customer

Report | Print

Not happy with service advisor. She only communicated through text. Had cat 3 days waiting on part. Had to keep bugging her She only communicated through text. Had cat 3 days waiting on part. Had to keep bugging her More

by DABARRETT9 Verified Customer Verified Customer

Report | Print

Great customer service, great communication…all around great experience. Thank you Bob Horvoka for taking great care of me. great experience. Thank you Bob Horvoka for taking great care of me. More

by RGREENACRE Verified Customer Verified Customer

Report | Print

Very pleased with the service department They’re very helpful My big disappointment is with your sales folks as I needed a $1064 brake job after only driving the vehicle 3000 miles I think the brakes sho helpful My big disappointment is with your sales folks as I needed a $1064 brake job after only driving the vehicle 3000 miles I think the brakes should have been examined more carefully as the computer would have shown the service would be needed soon and did something about it More

by RBURDFLY Verified Customer Verified Customer

Report | Print

Amanda was amazing! ! Joe Torres as well!! Excellent service this time around!! Thank you! Hope not to see you again lol ! Joe Torres as well!! Excellent service this time around!! Thank you! Hope not to see you again lol More

by NTORRES3921 Verified Customer Verified Customer

Report | Print

Brian was clear and upfront about the services being rendered and recommended services. Great communication and timely service rendered and recommended services. Great communication and timely service More

by EBONYELSTON Verified Customer Verified Customer

Report | Print

Very caring! Excellent caring service from advisor all the way to service! Very happy with service way better than previous experience!! We can see that new manag Excellent caring service from advisor all the way to service! Very happy with service way better than previous experience!! We can see that new management aim is to have and provide better services! Also thank you for providing me with a loner vehicle! That was also a plus! It eased my worry of not having my vehicle! Overall THANK YOU TO ALL! I felt BLESSED! And WELL TAKEN CARE OF!! 🙏🙏THANK YOU!! Wishing YOU ALL SUCCESS AND MANY BLESSINGS!! THANK YOU!!! More

by NTORRES3921 Verified Customer Verified Customer

Report | Print

You took away the loaner vehicle that I always used when bringing my car for service. Instead, I had to stay there for hours waiting for it. I bought my cars at Reeves because you always gave us a loaner. bringing my car for service. Instead, I had to stay there for hours waiting for it. I bought my cars at Reeves because you always gave us a loaner. My wife and I both have bought over 10 cars at this location. This will effect our decision on where we buy our next BMW. We'll shop at different BMW dealers. We never shopped around for our BMWs because we always liked Reeves. Also, the windscreen on the new M440i is a piece of garbage. It has already broken twice. We barely take it out, but both times it broke. I'm not paying to replace it again. We have had 4 convertibles and the never had issues with the windscreen. The service dept also made us bring the car back 3 times just to replace the windscreen in a car that was brand new. This new one is pure garbage. I've also brought my X5 back 2 times for issues and they were never fixed. We're not happy with the service. It's changed under the new owner. Mrs Reeves and Roger Balan always took care of us. More

by HELEN8 Verified Customer Verified Customer

Report | Print