AMANDA RUNYAN | Page 7

I purchased the certified preowned vehicle on 4/21/22. The vehicle had a required service 9 days later with an alarming warning in the screen. I took it in 6/1 to learn that it needed $900 work. I woul The vehicle had a required service 9 days later with an alarming warning in the screen. I took it in 6/1 to learn that it needed $900 work. I would expect someone to at least explain to me that I needed to spend $900, 9 days after the purchase. They did change the oil for free but I had to spend $200 for an inspection to get the light to go off. I also had to forgo the other recommended maintenance to avoid paying the money. I’m very very disappointed that a certified preowned BMW would be sold to me in this condition. The service woman was very nice and helpful but at the end of the day I’m out $200 and still have recommended maintenance to be done. I am very dissatisfied and will likely never buy another BMW again. Likely my first, last and only experience with BMW. More

by BEN.GRAHAM Verified Customer Verified Customer

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Amanda is probably the best service representative that I have ever encountered when having my vehicle serviced by any dealer. Outstanding customer service! have ever encountered when having my vehicle serviced by any dealer. Outstanding customer service! More

by JCVAB Verified Customer Verified Customer

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