They listened to my requests and were able to assist in
making sure that the requests were handled accordingly within the estimated time frame
making sure that the requests were handled accordingly within the estimated time frame
More
by NLQUINN73
Verified Customer
Verified Customer
Mar 29, 2022 -
Arlington Acura in Palatine responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!
Very good service , friendly staff
The service
department was very efficient
The routine oil change and the multi point check .
department was very efficient
The routine oil change and the multi point check .
More
by ERIC
Verified Customer
Verified Customer
Mar 28, 2022 -
Arlington Acura in Palatine responded
We are very happy to have provided you with such a positive experience! We sincerely value your business, Eric, and look forward to your next visit.
They have been excellent when serving our cars.
The routine oil change and the multi point check out gave us a comfortable feeling. This is important when we go on a long trips.
The routine oil change and the multi point check out gave us a comfortable feeling. This is important when we go on a long trips.
More
by packer411
Mar 22, 2022 -
Arlington Acura in Palatine responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.
My service advisor, Aamer was great.
Kept me informed of the delay and time. I really miss Jeremy and Mark. What happened?
Kept me informed of the delay and time. I really miss Jeremy and Mark. What happened?
More
by donna36
Verified Customer
Verified Customer
Mar 15, 2022 -
Arlington Acura in Palatine responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Aamer and our team here at Arlington Acura in Palatine.
Mar 16, 2022 -
Arlington Acura in Palatine responded
Mark still works here and you may ask for him when making an appointment. Jeremy moved on to another location within the group. Thank you always for being our guest and have a blessed day.
James Hochberg
Service Manager
Prompt service.
Detailed and precise information. Detailed cost estimate. Timely notifications. Prompt delivery. Clean vehicle delivered
Detailed and precise information. Detailed cost estimate. Timely notifications. Prompt delivery. Clean vehicle delivered
More
by Tom
Verified Customer
Verified Customer
Mar 11, 2022 -
Arlington Acura in Palatine responded
Thank you, Tom, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine!
Always good service….
. I have been getting my service done at Arlington Acura for many years.
. I have been getting my service done at Arlington Acura for many years.
More
by EBAGBY
Verified Customer
Verified Customer
Mar 05, 2022 -
Arlington Acura in Palatine responded
We appreciate your business and our team looks forward to serving you again soon!
Aamer Ali in service department help was excellent.
He organized what needed to be done to fix the problem with my RDX.
He organized what needed to be done to fix the problem with my RDX.
More
by BCHONES7
Verified Customer
Verified Customer
Mar 03, 2022 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with Aamer and our team here at Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!
Brought car in for oil change and checkup.
Aamer checked everything, let me know what i would need soon without pressuring me into doing it now. Then he found things that were still covered an
Aamer checked everything, let me know what i would need soon without pressuring me into doing it now. Then he found things that were still covered and fixed them. He was super helpful and pleasant and very professional. I will definitely bring my car here again.
More
by galatifamily
Verified Customer
Verified Customer
Mar 01, 2022 -
Arlington Acura in Palatine responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Aamer to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.
Good service and accommodating scheduling options.
Fairly quick servicing for A1 service. I just don't like the feeling that I'm pressured into getting extra services done.
Fairly quick servicing for A1 service. I just don't like the feeling that I'm pressured into getting extra services done.
More
by bdzzEKQjR
Feb 25, 2022 -
Arlington Acura in Palatine responded
Good afternoon,
Im sorry you feel that way. In your owners manual it states your brake fluid needs to be replaced every 3 years. The reason is that the fluid is hydroscopic, which means it it is designed to retain moisture and keep it away from the hydraulically operated component's such as master cylinder, abs actuator, and calipers. The reason for this is that it reduces the boiling point and starts creating rust in the system which starts binding and sticking calipers which will make the brake pads wear unevenly. You are a good customer and we will always be honest and transparent with you. If you want to discuss further please call James Hochberg @ 847-991-9000. Thank you for being our guest. Have a blesses day.
Feb 25, 2022 -
bdzzEKQjR responded
Please provide the page number to that specific information as I cannot locate it in my manual. If I'm incorrect, I'll update the review.
Edit: Found the page number.
The service department is amazing!
My car was done quicker than expected and was nice and clean when I got it back, THANK YOU MARK!
Mark, Chris and Aamer seem to be there 24/7 and t
My car was done quicker than expected and was nice and clean when I got it back, THANK YOU MARK!
Mark, Chris and Aamer seem to be there 24/7 and they are all very knowledgeable and helpful when I come in for service. It is always nice to see familiar faces when I walk in which lets me know I am in good hands. Thanks Guys!
More
by PNAUERT60
Verified Customer
Verified Customer
Feb 17, 2022 -
Arlington Acura in Palatine responded
It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Arlington Acura in Palatine!
Dealer Reviews
Cars for Sale
Dealer Log In
