reliable and professional staff that explain work to be
performed and why. overall great experience , shuttle service was very helpful.
performed and why. overall great experience , shuttle service was very helpful.
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by PAULJMAGRATH
Verified Customer
Verified Customer
Jan 17, 2022 -
Arlington Acura in Palatine responded
Thank you, Paul, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Gene is the only person you should deal with at this
dealership. After 10 plus calls and voicemails trying to reach Finance department, gene stepped in and took care of what Agron and finance manager s
dealership. After 10 plus calls and voicemails trying to reach Finance department, gene stepped in and took care of what Agron and finance manager should have done. Thank you gene. Ps, service department is friendly too. However they are bossed around by rude upper management. (Not Gene)
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by Colleen
Jan 30, 2022 -
Arlington Acura in Palatine responded
Thank you for bringing this to our attention, Colleen, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Jan 16, 2022 -
Arlington Acura in Palatine responded
Thank you for bringing this to our attention, Colleen, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Very good service I very much happy to be visit service
Very
good service I very much happy to be visit service department thanks to be dear for me
Very
good service I very much happy to be visit service department thanks to be dear for me
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by DAVID.VAINSHTEIN
Verified Customer
Verified Customer
Jan 12, 2022 -
Arlington Acura in Palatine responded
David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great service and costumer care. Shuttle service dropped
me home so as not to wait in dealer. Amar is the best service representative!
me home so as not to wait in dealer. Amar is the best service representative!
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by DIANAMNRZ
Verified Customer
Verified Customer
Jan 10, 2022 -
Arlington Acura in Palatine responded
Diana, Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!
This dealership service department has always been fair
and make us feel like family when we take our cars here for service.
and make us feel like family when we take our cars here for service.
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by splooie87
Jan 07, 2022 -
Arlington Acura in Palatine responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Aamer was a great experience to work with. He went above
and beyond to take care of everything I asked. I wish they had loaners for customers because they said the oil change and tire rotation would take an
and beyond to take care of everything I asked. I wish they had loaners for customers because they said the oil change and tire rotation would take an hour and 15 minutes and it took closer to 2 hours.
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by ALISYED104
Verified Customer
Verified Customer
Jan 04, 2022 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your feedback regarding your great experience working with Aamer and on how you feel we can improve and better ourselves. We appreciate your business and hope to see you again soon!
The service was great and everyone was kind & attentive!
Would definitely go back! Highly recommend.
Would definitely go back! Highly recommend.
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by bulger.molly
Verified Customer
Verified Customer
Jan 04, 2022 -
Arlington Acura in Palatine responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!
Arlington Acura has been servicing my cars since 2001 and
I am delighted to report that over the years I have always received courteous, knowledgable, helpful and professional service and advice. My last v
I am delighted to report that over the years I have always received courteous, knowledgable, helpful and professional service and advice. My last visit visit in December, 2021 was no exception.
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by Marcie
Jan 03, 2022 -
Arlington Acura in Palatine responded
Marcie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Quick and top notch service. Never disappointed whenever
I have service done. I was offered a coupon as well
I have service done. I was offered a coupon as well
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by AJ
Jan 03, 2022 -
Arlington Acura in Palatine responded
Thank you so much for your kind words, AJ, and for taking the time to leave us this wonderful feedback!
Just leased a new 2022 MDX from salesman Scott Matttan,
who was very helpful in this transaction.
This was our 8th Acura from this dealer. *****
who was very helpful in this transaction.
This was our 8th Acura from this dealer. *****
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by t.sedin
Jan 02, 2022 -
Arlington Acura in Palatine responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Scott here at Arlington Acura in Palatine.
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