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Aamer Ali
391 Reviews
391 Reviews of Aamer Ali
September 12, 2021
Service was performed timely and I was updated regularly. Car was delivered back to me washed and sanitized. Service area and waiting room were clean and sanitary. Great service reps, all of them! Car was delivered back to me washed and sanitized. Service area and waiting room were clean and sanitary. Great service reps, all of them! More
by Al and Barb 2019
Other Employees Tagged: Christopher Clark, Mark Neitzke
August 30, 2021
Everyone I have worked with is very honest and to the point. Appreciated the call when they told me I needed a new battery (which I did and forgot about). Called back and they relayed message quickly. point. Appreciated the call when they told me I needed a new battery (which I did and forgot about). Called back and they relayed message quickly. More
by BTKOSELKE
Verified CustomerAugust 30, 2021
I like the service provided the Arlington Acura. The service rep Ali explained everything clearly. He gave the complete details of the service. Did the car wash, it was good. service rep Ali explained everything clearly. He gave the complete details of the service. Did the car wash, it was good. More
by Sri
August 19, 2021
Arlington Acura's service center and staff are abysmal. Our new RDX's blindspot sensors fail to work if the car is parked outdoors when it's hot outside. They said that is normal. It took 4 visits to ge Our new RDX's blindspot sensors fail to work if the car is parked outdoors when it's hot outside. They said that is normal. It took 4 visits to get the problem resolved. The passenger airbag sensor shuts off while my wife is in the seat. They said, she must not be sitting properly. Both the problems can only be diagnosed when the warning light is on which means you have to drive to the dealership with a passenger in the car without a functioning airbag. The AC is unable to cool the car on hot days. After weeks of claiming they were waiting for new testing equipment, their diagnosis was that the new coolants don't work as well as the older coolants and that it's normal not to be able to properly cool the car. I strongly encourage anyone reading this to have service performed by a different dealership and consider purchasing something other than an RDX. I have been buying new cars for over 40 years. This is my first bad experience with a dealership. Any dealership and service center has to be better than Arlington Acura. They don't even deserve one star. More
by accurate review
Other Employees Tagged: Omar Shabaz
August 16, 2021
Waited much longer than was told and never was updated. Not very friendly except for the gentleman that finally brought me to the cashier. Dustin was asked a while ago up getting my car scrapes cle Not very friendly except for the gentleman that finally brought me to the cashier. Dustin was asked a while ago up getting my car scrapes cleaned up (it was on the floor) that were there since I bought the car and hadn’t noticed right away. More
by MHIPCHEN
Other Employees Tagged: Christopher Clark, Dustin McConaughy
August 16, 2021
Very attentive and customer friendly. Listens to Very attentive and customer friendly. Listens to customer and provides updates during service. Very attentive and customer friendly. Listens to cust Very attentive and customer friendly. Listens to customer and provides updates during service. Very attentive and customer friendly. Listens to customer abs provides updates during service More
by lindabrunomp
August 10, 2021
I stopped into the service department without an appointment and they were very accommodating. They got my car in quickly, identified the problem and repairs were estimated and completed within the appointment and they were very accommodating. They got my car in quickly, identified the problem and repairs were estimated and completed within the estimated timeframe. Estimates were provided for other recommended repairs, which I chose to defer to a later time. Overall, a very good experience. More
by WRFRETT
Other Employees Tagged: Omar Shabaz
August 09, 2021
I had to wait for the associate to show up. He showed up 10-15 minutes late after my alloyed time. He did not come get me from the lobby after 45 minutes which was the time mentioned for total service. I pe 10-15 minutes late after my alloyed time. He did not come get me from the lobby after 45 minutes which was the time mentioned for total service. I personally had to check back on the car which was already serviced and in the parking lot quiet some time ago. More
by PAAVAN17
August 06, 2021
Great experience. Car was ready earlier than anticipated and was cleaned really well when done. Aamer did a good job of communicating, keeping things moving, and applying the available discounts. and was cleaned really well when done. Aamer did a good job of communicating, keeping things moving, and applying the available discounts. More
by Treitatum
July 29, 2021
One of the best dealerships in the area. Would definitely recommend. Service department is always fair and willing to help you out in any way possible. recommend. Service department is always fair and willing to help you out in any way possible. More
by guerrerodavid35
Other Employees Tagged: Jeremy Hardman, Omar Shabaz
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