Abel Talbo | Page 7

Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

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Only Acura of Tempe is number 1. I live in Scottsdale, and I only go to Acura of Tempe. Abel has been my service rep for over 4 years, and has always made my visit perfect. I needed I live in Scottsdale, and I only go to Acura of Tempe. Abel has been my service rep for over 4 years, and has always made my visit perfect. I needed new break pads on the front of my Acura TL. Their price surpassed all other bids I got. The service is excellent. The staff is warm and friendly. I live 5 miles fro Acura of Scottsdale. They are rude, and overpriced. Thank you Penske. Acura of Tempe is worth the drive, and I will buy my next car from them. More

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Always a great experience I acquired my previous 4 Acura’s from Doug Randall, Acura of Peoria. Doug was great. However, I thought that Doug had retired and was therefore “pla I acquired my previous 4 Acura’s from Doug Randall, Acura of Peoria. Doug was great. However, I thought that Doug had retired and was therefore “playing the field”. I happened to find the 2016 MDX that I wanted online and responded to the Tempe Acura website. I was soon contacted by Thomas Wojcik. Tom was knowledgeable, efficient, and a pleasure to work with. I can honestly say that I look forward to acquiring my next 4 Acura’s from Mr. Wojcik. The financing seems to be the most tiring of the deal for me. Not this time. Virginia Trumbull treated me like a good friend. From the moment we were introduced I felt at ease and welcomed. And, with Ms. Trumbull’s excellent finance knowledge, I felt I was in good hands. This acquisition was one of the easiest I have ever experienced, and definitely the most enjoyable. To make the experience complete, Abel Talbo in the Service Dept., should receive kudo’s for keeping me with the Acura brand. I was seriously contemplating going with a Volvo XC90. My biggest concern was the service of said vehicle. My past experience with Mr. Talbo at Tempe Acura was my deciding factor to stay with the Acura brand. I look forward to continuing this relationship. The team at Tempe Acura, most importantly Thomas Wojcik, Virginia Trumbull, and Abel Talbo, is not only an asset to Tempe Acura, but the Acura Corporation as a whole. More

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Service and Sales I have purchased three used vehicles from Acura of Tempe! This location has the best service and sales environment I have ever encountered in the auto I have purchased three used vehicles from Acura of Tempe! This location has the best service and sales environment I have ever encountered in the auto world (even better than Lexus!). The service department is top knotch and always willing to go above and beyond if there are any issues to be resolved. Able always great my family and I will smiles and warm cheer and ensures the service experience is smooth and memorable. The enviroment of the show room and waiting area is always kept clean, well stocked with snacks and beverages.. The sales team is also great...I will always gravitate to low pressure sales. I see no reason to ever visit another dealership! More

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Exceptional Service I have been taking my vehicles to Acura of Tempe for service since 2005, even though I live in Scottsdale very close to another Acura dealership. The I have been taking my vehicles to Acura of Tempe for service since 2005, even though I live in Scottsdale very close to another Acura dealership. The high level of service that Abel Talbo provides is the main reason that I am willing to travel the additional distance. He is certainly the best Service Advisor that I have ever had the pleasure of dealing with over the years. I highly recommend Abel and this dealership. More

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Awesome I purchased my first Acura ILX on a Saturday, August 4, 2012. Patrick Aigner was my sales representative. I did not feel rushed and/or pressured abo I purchased my first Acura ILX on a Saturday, August 4, 2012. Patrick Aigner was my sales representative. I did not feel rushed and/or pressured about trading in my Mazda 626. He answered all my questions and concerns, and that day, I bought my Acura ILX 2013 which I named BellaNova. BellaNova and I were not forgotten by Acura of Tempe. They called to check to see how I was enjoying my new car, and they provided information about getting in contact with Abel Talbo for any vehicle issues and/or maintenance service. Abel ROCKS! He is such a friendly and understanding person. He keeps me in check when it comes to maintenance service for BellaNova. So, on Saturday, April 18th, I brought BellaNova into the service department for her oil change. I started looking at the Acura cars in the showroom, and I chatted with Patrick. Needless to say, I drove home with a new Acura ILX 2016, and I named the car BellaNova2. Patrick, Steve Rotonda and Bob Banes offered a GREAT deal which I could not turn down. Again, all the people at Acura of Tempe have the BEST customer service skills. Abel will now keep me in check with BellaNova2, and I probably will be working with the Parts department to add a few features to BellaNova2. I enjoy seeing and chatting with the team at Acura of Tempe. THANK YOU for being ROCK STARS. More

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We recently purchased our 4th Acura from Acura of Tempe, a dealership that continues to provide nothing short of excellent customer service whether its from the initial greeting when you visit, call or simp a dealership that continues to provide nothing short of excellent customer service whether its from the initial greeting when you visit, call or simply during the course of doing business. Patrick Aigner assisted us with our most recent MDX purchase and he is one who is truly engaged in providing the very best of experiences. Patrick went over and beyond and provided a smooth experience in an effort to keep our time there most efficient. At the end, he spent time in detail going over the features of our new car as well as provided us with a folder of specific information he put together from questions he's received from other clients over the years. The Sales aspect is only the beginning and the key part of the relationship is Bob Santa Maria and Abel Talbo, who are part of the Acura of Tempe Service Department and are the KEY reasons we travel 40+ miles to have our cars serviced by these two fine gentlemen. After 10 years of experience with Acura of Tempe, I cannot rate this dealership high enough and would highly recommend if you are in the market for an Acura or need your Acura serviced. Thank you Acura of Tempe. More

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I loved being at Acura Of Tempe. The best thing was the quality of attention given to me. The executives at the store took very good care of my requirements. They started by asking me to tell them my requ quality of attention given to me. The executives at the store took very good care of my requirements. They started by asking me to tell them my requirements. After that based on my needs, they provided me a few options. They personally showed me the options and explained me their features. They even provided me the opportunity to test drive the vehicle. In short, they did all possible things to make my shopping experience comfortable. More

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