Abhisek Nehra

I left this experience extremely disappointed. What should have been a straightforward transaction became frustrating because neither the finance representative nor the manager took ownership of a What should have been a straightforward transaction became frustrating because neither the finance representative nor the manager took ownership of an APR error that originated on their end. Instead of acknowledging and correcting the mistake professionally, I was told that they would simply dissolve the financing agreement and leave me to deal directly with the dealership. That response felt more like a threat than an attempt to resolve the issue. I also discovered that an incorrect VIN number was being used to value my trade-in, which understandably affected my confidence in the accuracy of the entire deal. Rather than carefully reviewing the information and working toward a fair solution, I felt like my concerns were dismissed. Another disappointing aspect was the repeated pressure to purchase additional coverage after I had already declined it. Ironically, once I said no, the numbers suddenly improved and the deal became more favorable with a lower price. That left me questioning why those better terms weren't presented from the beginning. This experience was a significant departure from my previous interactions with the dealership, which had been much more positive. I came in genuinely interested in trading in my vehicle and reaching a deal that would be fair and mutually beneficial. Instead, I was met with a cold, dismissive attitude that made me feel like my business was no longer valued. Buying a vehicle should be built on trust, transparency, and professionalism. Unfortunately, this experience fell well short of those expectations. More

by brisenlms Verified Customer Verified Customer

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As far as sales goes, Kia of Everett is at the top our list. We have purchased many vehicles over the years. Keith honored and respected our wishes. He did not pressure us. The others were pleasant to dea list. We have purchased many vehicles over the years. Keith honored and respected our wishes. He did not pressure us. The others were pleasant to deal with and worked to meet our requests. Thank you sales at Kia of Everett. More

by debfischer1 Verified Customer Verified Customer

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Sales manager stopped what he was doing to ask if I needed help and was very hospitable. He set me up with Sheik and we closed the deal immediately. I've never had a dealership so hospitable and ensur needed help and was very hospitable. He set me up with Sheik and we closed the deal immediately. I've never had a dealership so hospitable and ensured every customer who step foot into the building if they needed help with anything. More

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Hidden numbers switching killed the deal. I had an excellent experience working with my sales representative, Shek. He was kind, patient, and never made me feel pressured. He answered ever I had an excellent experience working with my sales representative, Shek. He was kind, patient, and never made me feel pressured. He answered every question clearly, supported me through the process, and genuinely helped me feel confident about the car I was considering. If my review were based solely on him, this would be a five-star experience. Unfortunately, my interaction with the sales manager, Izzy, changed the overall experience. When I mentioned a 0% APR incentive offered at another dealership, he responded in a very condescending manner. The message should have been simple — “let me explain the tradeoff between using APR incentives and taking the rebates.” Instead, he described the other dealer’s approach as “trickery,” insisted several times that I was being fooled by such an incentive, and repeatedly stated that he wanted to earn my business by being honest. The tone felt dismissive and unnecessary, and I would have walked out at that moment if not for how positive my experience with Shek had been. Regarding the deal itself: the initial offer included a $3,000 trade-in value. When I said I would not sign anything less than the offer I already had in hand from another dealership, they increased the trade-in value to $4,500 and removed the dealer add-ons to match it. However, on that same offer, they quietly increased my down payment without telling me. I noticed this immediately, and that was the point where I chose to walk away. I did not respond further at that time. Two days later, they contacted me again, and I replied with my terms based on the actual math from the offer they had given me — without inflated add-ons or undisclosed adjustments. Their “best and final” quote that came back was extremely surprising: they lowered my trade value to $3,500 (a number that had never been offered or mentioned at any point) and added all the dealer accessories back into the pricing. To suggest that $3,500 was the agreed-upon value was completely inaccurate, as the only trade values ever presented were $3,000 and $4,500. Had they simply said, “This is our new offer since you did not accept the previous one,” I would not have had the same reaction. But implying this was the previous offer felt like a predatory business practice. For a manager who emphasized honesty, changing the numbers without explanation — twice — was disappointing and unprofessional. Customers should never be treated as though they are uninformed simply because they don’t fall for sales tactics. I was told one set of terms in person, only to receive something entirely different in writing later, with the claim that this was what it had always been. I would have signed a deal if they had simply honored the terms they themselves had presented, rather than altering them afterward and implying those original terms never existed. Shek deserves full recognition for his professionalism, patience, and genuine care throughout the entire process. My positive experience was entirely because of him. The issues I encountered were solely due to the manager’s approach and the undisclosed changes to the deal, which ultimately cost them my business. More

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Friendly, knowledgeable, fast - I’d go back and would refer friends and family. Great to do a lot of the leg work over text and email to minimize time sitting in the office. refer friends and family. Great to do a lot of the leg work over text and email to minimize time sitting in the office. More

by carroshita Verified Customer Verified Customer

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