Izzy Rios Jimenez

Jacob Palmer made the whole experience stress free. Professional, kind and not pushy. Thank you! Professional, kind and not pushy. Thank you! More

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We worked with Hayden in the Everett location. He did a fantastic job. He didn’t try to push a certain car on us he let us take our time without pressure. Very professional we will definitely refe He did a fantastic job. He didn’t try to push a certain car on us he let us take our time without pressure. Very professional we will definitely refer people to you. More

by cjsargent53 Verified Customer Verified Customer

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The whole team made the car buying process super simple and I really appreciated their help! and I really appreciated their help! More

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Good customer service from sales department and will recommended to my friends in future to buy a car from this location. recommended to my friends in future to buy a car from this location. More

by singhap2215 Verified Customer Verified Customer

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Very pleasant experience. They went out of their way to get me the car i wanted and the pricing felt much more transparent than other car dealerships. I really appreciated how They went out of their way to get me the car i wanted and the pricing felt much more transparent than other car dealerships. I really appreciated how much time they took ( multiple times!) showing me the features of the car and how to connect my phone. It is now several days later and I have zero buyers remorse. If i buy another KIA, I will definitely do it at this dealership More

by leino.gwen Verified Customer Verified Customer

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We had a good experience working with Jordan and Izzy on the purchase of a couple vehicles. Patient and no pressure - they listened to our inane questions and let us make up our own minds. And when a snag the purchase of a couple vehicles. Patient and no pressure - they listened to our inane questions and let us make up our own minds. And when a snag came up, they were creative and willing to work with us to figure out a solution. My wife and I were pleased with the outcome. More

by jeanger1 Verified Customer Verified Customer

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Keith an Izzy are fantastic i have bought and traded in 4 cars with izzy he always make sure i get the best customer service both keith and izzy are my best buds 😁 cars with izzy he always make sure i get the best customer service both keith and izzy are my best buds 😁 More

by kariholiman56 Verified Customer Verified Customer

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I left this experience extremely disappointed. What should have been a straightforward transaction became frustrating because neither the finance representative nor the manager took ownership of a What should have been a straightforward transaction became frustrating because neither the finance representative nor the manager took ownership of an APR error that originated on their end. Instead of acknowledging and correcting the mistake professionally, I was told that they would simply dissolve the financing agreement and leave me to deal directly with the dealership. That response felt more like a threat than an attempt to resolve the issue. I also discovered that an incorrect VIN number was being used to value my trade-in, which understandably affected my confidence in the accuracy of the entire deal. Rather than carefully reviewing the information and working toward a fair solution, I felt like my concerns were dismissed. Another disappointing aspect was the repeated pressure to purchase additional coverage after I had already declined it. Ironically, once I said no, the numbers suddenly improved and the deal became more favorable with a lower price. That left me questioning why those better terms weren't presented from the beginning. This experience was a significant departure from my previous interactions with the dealership, which had been much more positive. I came in genuinely interested in trading in my vehicle and reaching a deal that would be fair and mutually beneficial. Instead, I was met with a cold, dismissive attitude that made me feel like my business was no longer valued. Buying a vehicle should be built on trust, transparency, and professionalism. Unfortunately, this experience fell well short of those expectations. More

by brisenlms Verified Customer Verified Customer

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We recommend KIA highly for a vehicle purchase. It would be helpful if Brandon would slow down. He talks very fast and zips thru his paperwork that needs to be signed so quickly we barely had a c It would be helpful if Brandon would slow down. He talks very fast and zips thru his paperwork that needs to be signed so quickly we barely had a chance to read everything that we signed. He is thorough, however it is disconcerting at the speed with which he moved through our paperwork. More

by suzanslp Verified Customer Verified Customer

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Izzy J. has been a tremendous pleasure to work with. Buying a new car is never fun, but this time it actually was. He brought amazing energy to the table and has been a tremendous pleasure to work with. Buying a new car is never fun, but this time it actually was. He brought amazing energy to the table and answered all 6 million questions patiently. Keith A. was also amazing and very patient. He helped us understand our questions and guide us through the whole process. Brandon in the financial office was a enormous help as well, signing paper and paper is never fun but he definitely made it more enjoyable. I would recommend this sales department to everyone! More

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