Abraham Castillo
Abraham Castillo at The New Babylon Honda

Abraham Castillo

Service Advisor

The New Babylon Honda

650 Montauk Hwy
West Babylon, NY 11704

Contact Me
4.2
25 Reviews

Languages Spoken

English English

Spanish Spanish

4.2

25 Reviews

Write a Review

25 Reviews of Abraham Castillo

September 08, 2025

Dealership Rating
Employee Rating

Due to the dishonesty and fraud happening at the Babylon Honda I have started a report with corporate More

by jnd1831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2025

The New Babylon Honda responded

Hi Jeannie, I tried reaching out by phone to discuss your recent service experience, but unfortunately, I wasn’t able to get in touch with you. From what I understand, the repairs were only partially covered by the aftermarket warranty you purchased through a third party. If you'd like to connect, I’d be happy to go over everything in more detail and see how I can assist you further—provided the circumstances allow. Feel free to give me a call at your convenience. I’ll do my best to help! Thank you! - Nick

August 19, 2025

Dealership Rating
Employee Rating

was very informative and kept me updated. was clear in estimating time of wait and answered my questions More

by LUZ.URIAS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Ferchak

Aug 25, 2025

The New Babylon Honda responded

LUZ.URIAS4, thank you for your kind words! We’re glad to hear our team kept you informed, set clear expectations, and answered all your questions. At The New Babylon Honda, we believe communication is key to great service, and we’re happy we could provide that for you. We appreciate your trust and look forward to assisting you again!

August 12, 2025

Dealership Rating
Employee Rating

This dealer is the kindest, proffesional and on the ball so to speak. Akwats keeping us updated as work progresses. I would not take my car anywhere else!!❤️❤️❤️ More

by LORRUS963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

The New Babylon Honda responded

Hello, Thank you so much for your kind words! We’re thrilled to know you feel well taken care of and kept updated throughout the process. Your trust and loyalty mean a lot to us, and we’re honored to be your go-to dealership. ❤️ — The New Babylon Honda Team

July 28, 2025

Dealership Rating
Employee Rating

Gooooooooooooooooooooooooooooooooooooooooooooooooooooood Job. Asistente y rapide time aunque precio no me gustó pero tenía realmente realizar More

by reyorale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Gonzalez

Aug 09, 2025

The New Babylon Honda responded

Thank you for your kind words and feedback! We’re glad to hear you found our service helpful and timely. We understand pricing can be a concern and appreciate your honesty. If you’d like to discuss any questions about pricing or services, please feel free to reach out. We’re here to help!

July 26, 2025

Dealership Rating
Employee Rating

The service advisor I had was horrible. & prices are rip off only come here oil More

by Alan34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 09, 2025

The New Babylon Honda responded

Thank you for sharing your feedback, Alan. We’re sorry to hear about your experience with our service advisor and your concerns regarding pricing. We strive to provide excellent service and fair pricing to all our customers. If you’re open to it, we would appreciate the opportunity to discuss this further and address your concerns. Please feel free to contact us directly.

July 06, 2025

Dealership Rating
Employee Rating

They were very professional and courteous and the service advisor explained everything clearly where I understood More

by SPEACIALTOMASEEWAYHN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 02, 2025

Dealership Rating
Employee Rating

I brought my sons car in for service on June 30th 2025 to replace the failed fuel pump and the condensor for the air-conditioning unit needed to be replaced. Both had recall notices. They kept the car for More

by nyengine
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 17, 2025

Dealership Rating
Employee Rating

when i made an appointment for a set time i assumed that was the time a technician would available to evaluate my car, instead it took all day for someone to look at my car and diagnose the problem. very d More

by LYNDA.CALIMANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 02, 2025

Dealership Rating
Employee Rating

On almost every occasion, actions like not installing hardware properly or breaking hardware and not notifying me. Is totally unacceptable. The service department consistently demonstrates a don't care a More

by thenunz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 20, 2025

The New Babylon Honda responded

Thank you for sharing your concerns with us. We sincerely apologize for the issues you've experienced and for any frustration caused by the service you received. This is certainly not the level of quality or care we aim to provide. Your feedback is very important, and we would like the opportunity to make things right and address these concerns directly. Please feel free to reach out to me personally so we can discuss this further and work toward a solution that restores your confidence in our service.

June 02, 2025

Dealership Rating
Employee Rating

Was not good at all. .. online prices was very different than the prices when you get there... More

by JRIVERA1872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
1

Dealership Inventory (290 Vehicles)

used 2022 Honda Pilot car, priced at $36,995
2022 Honda Pilot
used
Taffeta White exterior
Automatic
All-wheel Drive
used 2024 Honda Accord Hybrid car
2024 Honda Accord Hybrid
used
Modern Steel Metallic exterior
Automatic
Front-wheel Drive
used 2021 Honda CR-V car
2021 Honda CR-V
used
Aegean Blue Metallic exterior
Automatic
All-wheel Drive
used 2023 Honda CR-V Hybrid car, priced at $38,888
2023 Honda CR-V Hybrid
used
Lunar exterior
Automatic
All-wheel Drive
used 2020 Jeep Grand Cherokee car
2020 Jeep Grand Cherokee
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
used 2024 Honda HR-V car, priced at $27,995
2024 Honda HR-V
used
Wh exterior
Automatic
All-wheel Drive