Adalid Lopez | Page 9

Adalid Lopez was our salesman and did an absolutely fantastic job. He was a pleasure to deal with and got us the deal we wanted. fantastic job. He was a pleasure to deal with and got us the deal we wanted. More

by DWS0 Verified Customer Verified Customer

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Great customer service and issues was handling no worries I’ll be back again thanks I’ll be back again thanks More

by WILLIAMSROBTAYLOR1979 Verified Customer Verified Customer

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Thanks for the hard work. Happy we made a good deal on a beautiful new car! SELTOS beautiful new car! SELTOS More

by WILFREDOCASTRO083 Verified Customer Verified Customer

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We initially started off on the wrong foot with the generic text message being completely non-friendly and personal as I was an internet lead. It felt cold and I responded back coldly to that message. generic text message being completely non-friendly and personal as I was an internet lead. It felt cold and I responded back coldly to that message. I thought it would end there and didn't think much of it, but Maya reached out by calling me and apologized for the message and worked closely with me to get the terms of what I was looking for correct. We had to work a bit, but she did everything she said that she was going to do. She promised and over delivered. When we had agreed verbally, I then took an Uber to Kia and talked with Adalid from that point and he was great as well. Adalid was super personal and friendly and made myself and my 16-month-old child feel welcomed. He even gave my son a small toy Kia car that my son loved. The service from these two was exceptional. Best I've experienced. The only downside to the whole experience was when I was with Finance and we discussed the 400 dollar charge at the return of the car. I believe the guy's name was Anthony and he did go talk to the manager about getting that fixed and did so, but the problem that I had was when he came back into the room, picked up the phone without saying any word, pretended to dial his boss, and said loudly so I could hear, "so the profit on this will be about $100 dollars. Do you still want to go and approve that? You do? Okay. Sounds good. Thank you." and then he turned to me and told me that we would be willing to incorporate that 400 into the down payment. If he really went to go talk to his boss about the 400, then why did he come back into the room to talk to him again and tell him the profit piece? What was his end goal? To. make me feel bad or guilty? That felt super sleazy and very 'used car salesman. Normally I would've just stood up and walked out and not deal any further, but he didn't ruin the experience though because Maya and Adalid were on point the entire time and I respect the effort they put into it. I just thought I should mention that and it's still something a week later I think about and puts a bad taste in my mouth. Overall I was super super happy with the service with Downtown Kia. Thank you, guys! -Tristan Thomas More

by tristanwthomas Verified Customer Verified Customer

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The experience has always been very professional and on The experience has always been very professional and on time, great nice and excellent work The experience has always been very professional and on time, great nice and excellent work More

by GRANNYKP30 Verified Customer Verified Customer

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The day I buy the car everything was good but later if you need something they won’t answer the phone and just pass the call to the answering sistem and you are not able to leave messages because they don you need something they won’t answer the phone and just pass the call to the answering sistem and you are not able to leave messages because they don’t have space and don’t help you at all More

by oteroeligia Verified Customer Verified Customer

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Great service, customer service was great, not a long wait. Great energy from staff. Good lounge wait. Great energy from staff. Good lounge More

by bellchanice23 Verified Customer Verified Customer

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Time and efficiency are the words to describe the service. I was greeted the representative was quite effective and also helpful. My vehicle was delivered on time and the vehicle works well service. I was greeted the representative was quite effective and also helpful. My vehicle was delivered on time and the vehicle works well More

by ROBINBRERETON1 Verified Customer Verified Customer

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