Adam Adrian | Page 18

All of the people I came into contact with from the service department were very polite, professional and ready to help me. They were expecting me and ready to work on my car promptly. My agent kept service department were very polite, professional and ready to help me. They were expecting me and ready to work on my car promptly. My agent kept me informed of the progress on my vehicle and talked me through what was done and what I might consider doing as maintenance of my vehicle. It's always a good experience to visit this service department. More

by MARTHAVANCLEEF Verified Customer Verified Customer

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Everyone is very helpful, and the work is done right. I have never had any reason to be unhappy with the work. The work was done in a timely manner. have never had any reason to be unhappy with the work. The work was done in a timely manner. More

by THINKER756 Verified Customer Verified Customer

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Very expensive for labor costs on repairs. Do not waive Very expensive for labor costs on repairs. Do not waive the diagnostic fee like other dealers when problem is found and needs repair. Service represe Very expensive for labor costs on repairs. Do not waive the diagnostic fee like other dealers when problem is found and needs repair. Service representative was very nice but department was understaffed. Could not answer phones and my vehicle sat finished for 30 minutes before I had to go ask about it. This experience will likely keep me from purchasing a new Honda since there are limited dealers and this one seems to take advantage of service costs. More

by slashman_us Verified Customer Verified Customer

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Overall the service received was ok. Biggest issue was that I brought the car in a few years ago for the same problem and was told it was something else. After leaving the lot two years ago I immediately that I brought the car in a few years ago for the same problem and was told it was something else. After leaving the lot two years ago I immediately returned and told the service department the car still had the same issue. I was then informed it was a known issue that Honda was aware of and a car computer will eventually fix it and I would no longer have the rpm issue with my transmission. Well no fix was ever issued and the transmission eventually failed. Not surprised at all that this happened. I feel like the dealer didn’t want to fix it two years ago while still under warranty and now I’m out over $1800 for something that would’ve been under warranty when I originally brought it in. I understand the dealer is in the business of making money but I will never buy another car from any Rohrman dealer ever again. More

by lpestow Verified Customer Verified Customer

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Ali and everyone who helped me (including the shuttle driver) were all great. They were friendly, knowledgeable, and kind. Thank you for getting to the bottom of my problem with my new honda CRV and fixi driver) were all great. They were friendly, knowledgeable, and kind. Thank you for getting to the bottom of my problem with my new honda CRV and fixing it so quickly. More

by HappyHondaOwner Verified Customer Verified Customer

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Bob Rohrman Honda has been my go-to for service for years. Staff is polite, explain things clearly, and make waiting as convenient as possible. They've kept me on the road and feeling safe about it for years. Staff is polite, explain things clearly, and make waiting as convenient as possible. They've kept me on the road and feeling safe about it for two decades or more. More

by MOCT2001 Verified Customer Verified Customer

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Took care of issues with our van and informed us of other issues that we could address on our own or at a later time. Friendly helpful staff. The service to drop me off at work/pick me up at work really help issues that we could address on our own or at a later time. Friendly helpful staff. The service to drop me off at work/pick me up at work really helped me. More

by WICKFAMILY5 Verified Customer Verified Customer

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Always nice, professional people working with you. When they explain things I do understand what they mean. I never have to wait very long and their shop is very clean! they explain things I do understand what they mean. I never have to wait very long and their shop is very clean! More

by margog6639 Verified Customer Verified Customer

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I have been a Bob Rohrman customer since 1999 when I bought my very first new car there. The cars I have bought there have always been maintained by their service department. The last time I took my wif bought my very first new car there. The cars I have bought there have always been maintained by their service department. The last time I took my wife's car for an oil change the technician forgot to replace the clips that hold the splash guard on the bottom of the car and it came off while driving on the interstate. I was out of state on the way to pick up my daughter from school and attend a graduation ceremony. I had to pull over and attach it to the bottom of the car temporarily with paracord until I could get to a hardware store to buy tin snips to cut off a damaged section and zip ties to secure it. Because of this I was late picking up my daughter, and missed an important graduation ceremony. My wife contacted the dealership service department immediately that day and left a message for the service department manager. They have yet to attempt to reach back out to us two weeks after the incident. I will be taking my business elsewhere in the future, and will probably buy from another dealership because of the lack of professionalism and customer care. I have had great experiences with the sales staff at Bob Rohrman, however, the service department seems to have high staff turnover, unknowledgeable service advisors, and at least one careless or incompetent service technician. I now have to replace a nearly $100 part. I have been paying a premium to have my oil changes done at the dealership by "Honda certified" technicians. The oil changes are just under $100. At that price I expect it to be done correctly, not by a technician who is too careless or incompetent to replace a few plastic clips that hold the part in place that they removed to perform the oil change. If you care about your car, find a good local mechanic shop and take it there, don't pay a premium for subpar work from people who could care less about keeping your business. More

by _ALARA_ Verified Customer Verified Customer

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Thankful that looking for recalls is standard operation-- overall very pleased with service. Been a loyal Honda customer; 10 years with Odyssey van and now 3+ with Pilot. overall very pleased with service. Been a loyal Honda customer; 10 years with Odyssey van and now 3+ with Pilot. More

by sara_spence Verified Customer Verified Customer

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