Adam Hensley | Page 14

Good - but not very friendly! Could be more personal and greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty… greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty… More

by lcmercado03 Verified Customer Verified Customer

Report | Print

Excellent team to work with and great service. Everyone was helpful, knowledgeable and courteous. I got a great deal on two of my recent purchases was helpful, knowledgeable and courteous. I got a great deal on two of my recent purchases More

by MVALEN9292 Verified Customer Verified Customer

Report | Print

This was the second oil change on my new 2021 Canyon AT4. I was very happy with the first, but this time I was a little disappointed. I made an appointment to bring it in at 1 p.m. and did not get out the I was very happy with the first, but this time I was a little disappointed. I made an appointment to bring it in at 1 p.m. and did not get out the dealership until after 3:30 p.m. which seemed a bit excessive for an oil change and tire rotation. There were several others in the waiting room who had been waiting longer. To make matters worse, I was ten miles down the road when I noticed that my tire sensor was in error. Apparently, they did not reset it after the rotation was done. I called back in and let them know and they asked me to bring it back the next day, a 45 minute drive each way for me. The next morning, when I restarted my truck, the error message had cleared, but all of my tire pressures were low, below 32 psi. I was disappointed they the service tech had not check my tire pressures or reset the sensor after doing the rotation. Sloppy work. I know that things get backed up and quality suffers. I will give the service department another chance when my next service is due and will hopefully be pleased again. I put a lot of miles on my trucks and usually swap them out after about three years. I would love to continue my relationship with this dealership for years to come. I hope things change. Thanks for the follow-up. Dennis More

by DTREADWELL Verified Customer Verified Customer

Report | Print

Great service! They treat costumers really well and kindly. They also provide fast and reliable support and answer any questions or doubts you might have. kindly. They also provide fast and reliable support and answer any questions or doubts you might have. More

by EDILBERTOJLEON Verified Customer Verified Customer

Report | Print

3/4 of the advisors looks like they are hating life. When you pull up no one comes out and you have to go find someone. When you walk in no greets or says I will be right with you. Got the call that my vehic you pull up no one comes out and you have to go find someone. When you walk in no greets or says I will be right with you. Got the call that my vehicle was ready and when I walked in the advisor that helped me wasn't there. No one could find the invoice. Process was 10-15 minutes before I received my car. I was told inorder to keep the warranty valid I would have to take my vehicle to Quebedeaux for maintenance. If it wasn't for that I would never take any if my vehicles there. Not to mention prices are high. More

by cdelaojr Verified Customer Verified Customer

Report | Print

I need more than 25 words to tell you about my experience and it's still going on -it has been very sad and disappointing and it's still going on -it has been very sad and disappointing More

by EMNURSE73 Verified Customer Verified Customer

Report | Print

I almost always get great service and this time was not exception thanks to Adam. I was just a little disappointed in paying so much for an oil change...a military or loyal customer discount would be appr exception thanks to Adam. I was just a little disappointed in paying so much for an oil change...a military or loyal customer discount would be appreciated More

by junehatfield4 Verified Customer Verified Customer

Report | Print

The young guy who helped us was great very professional told us how long it would take and he was right on very good guy told us how long it would take and he was right on very good guy More

by charlesmellon57 Verified Customer Verified Customer

Report | Print

Tony was very courteous and honest, which is not seen very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of thes very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of these gentlemen. More

by KAE Verified Customer Verified Customer

Report | Print

This place has provided me nice service. Their service finished on schedule as their employees stated. They managed to squeeze a last minute request, in which they humbly accepted. Great service overall, finished on schedule as their employees stated. They managed to squeeze a last minute request, in which they humbly accepted. Great service overall, I will be visiting again. More

by Miriam Ahumada Verified Customer Verified Customer

Report | Print