Adam Hensley | Page 15

GMC Service Dept. Poor wayfinding signs/directions for GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen e GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen employees ignored my presence. Waited all day for a simple recall fix and when I call at 4:30 for update they tell me that my car was overlooked and not even seen. Because of this My schedule was affected and I was without a car for at least 48hrs. Poor experience overall. More

by MLANKE Verified Customer Verified Customer

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Very bad service they take to manny days to have the car ready ready More

by maria.dlacerda110 Verified Customer Verified Customer

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They're great dealership to work with. They're customer service is excellent their employees are pleasant and nice to their customers. service is excellent their employees are pleasant and nice to their customers. More

by TB.BENBETT Verified Customer Verified Customer

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My service advisor was Adam Henley and did a good job More

by fhembc Verified Customer Verified Customer

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Poor service on my $80,000 vehicle I brought it in under warranty with an issue and they did not find it until after the warranty warranty with an issue and they did not find it until after the warranty More

by ITISSHARON Verified Customer Verified Customer

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Very Dishonest in repairing my vehicle, and unsatisfactory results when finished!! still getting check engine light, & now Oil change light!!!!! unsatisfactory results when finished!! still getting check engine light, & now Oil change light!!!!! More

by GRIJALVAGRN Verified Customer Verified Customer

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Amazing experience. I never felt pressured. I was educated on the truck I was looking for and they helped find exactly what I needed. Even the financing part was a great experience. I have no reason educated on the truck I was looking for and they helped find exactly what I needed. Even the financing part was a great experience. I have no reason to ever shop anywhere else! More

by tucsonmikem Verified Customer Verified Customer

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The brakes on the 2021 Encore GX has been in the shop three times to repair the squealing brakes, yet the brakes continue to squeal. I gave Brenden a recording of the brakes. 6/16 the results were "the three times to repair the squealing brakes, yet the brakes continue to squeal. I gave Brenden a recording of the brakes. 6/16 the results were "the pad wear sensor had been fused to the brake pad. Replaced wheel speed sensor with the pads." The squeal has lessened however the brakes still squeal. Adam Hensley did intervene following the second attempt resulting in the new brake pads, but it appears to be only the rear brakes were serviced. Each visit resulted in an overnight (2days) third visit was three days. We have neighbors complaining about the noise whenever we back out of our garage. More

by rayraywoody Verified Customer Verified Customer

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Did great service and did it in good time and work was satisfactory satisfactory More

by ARTJSORENSON Verified Customer Verified Customer

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Adam took care of us and helped to resolve an issue that had happened for the 3rd year in a row. Took a few days, but they got the job done. had happened for the 3rd year in a row. Took a few days, but they got the job done. More

by emilysmyth Verified Customer Verified Customer

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