Adam Lunn | Page 3

Key Acura of Gainesville responded

Thank you for sharing your feedback. We’re sorry for the confusion and appreciate the chance to clarify. Our advisor misunderstood your question about paint coverage, and we’ve already reviewed this internally to prevent it from happening again. Paint chips caused by normal road wear aren’t considered a manufacturer’s defect, which is why coverage decisions are handled directly through Acura’s warranty representative. We shared that contact information with you so your situation could be properly reviewed. We always aim to provide accurate information and a smooth experience for every guest. We value your business and hope you’ll give us another opportunity to serve you. Louis Costales Acura of Gainesville

Key Acura of Gainesville responded

Thanks for noting how transparent and informative Adam was. We’re glad our service team showed kindness and empathy while caring for your Acura MDX. We appreciate your trust and look forward to helping again. The difference is Key

Key Acura of Gainesville responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! The difference is Key

Key Acura of Gainesville responded

It’s wonderful to hear Joe and his team provided courteous, efficient care for your Acura MDX. Whenever you need service again, we’re here to help. The difference is Key

Key Acura of Gainesville responded

Thanks for the kind words. Adam and our team are glad you felt informed and that every item was approved before service on your Toyota Camry. We look forward to serving you again. The difference is Key

Key Acura of Gainesville responded

Thank you for trusting us with your Acura TLX Type S. We’re glad our team kept you informed throughout the service and provided prompt attention. It’s great to hear your family felt welcome and well cared for. The difference is Key

Key Acura of Gainesville responded

It’s wonderful to hear that Adam’s technical knowledge and communication made your service experience smooth. We’re glad he was flexible and guided you through the required maintenance. Thank you for choosing us for your Acura RDX service. The difference is Key

Key Acura of Gainesville responded

We’re delighted you consider us the best choice in Gainesville for Acura RDX service. Thank you for recommending our team to your friends. The difference is Key

Key Acura of Gainesville responded

We’re grateful you noticed our team’s dedication to getting the job done on your Acura MDX. Adam appreciates your kind words and we’re glad our managers’ support made a difference. We look forward to assisting you again. The difference is Key

Key Acura of Gainesville responded

Thank you for the five-star rating. We’re glad your Acura RDX received prompt service and came back clean. We appreciate your willingness to return and look forward to helping again. The difference is Key