CMA's Valley Volkswagen

i took my 2013 tiguan there in december '23 for an engine light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 15 items and over light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 15 items and over $15,000 in repairs, on a auto with just 80,000 miles. the engine light code was for a sensor, but the dealership said it was necessary to repair the timing chain (a $6000 charge). i phoned a friend/mechanic and they recommended the spark plugs and oil change, so i did those items. the service people were convinced all their recommendations were valid, and made me sign a waiver, but the engine light has never come back on, nor have i had any transmission problems. meanwhile, the service desk ladies were very rude both on the phone and in person after i decided to only do minor repairs. they said my car was poorly maintained, told me i must know more than them to my face, and then still charged me $150 for the supposedly complimentary multi-point inspection/diagnostic. i would NOT trust these people. i took my car to another vw specialist, who diagnosed 3 smaller issues, with not one of the things that came up on the dealership diagnostics. cma staunton are scammers and rude! More

John Turner at CMA VW was an absolute delight to deal with. Both my husband and I really enjoyed getting to know him and his expertise on cars. He let us know what vehicles were in our price range and ho with. Both my husband and I really enjoyed getting to know him and his expertise on cars. He let us know what vehicles were in our price range and how high or low the payments would be. We did not feel rushed to make a decision, and he made sure we made the right one. We will definitely come back to him in the future! More

This is the second vehicle I have bought from Carter Morris at Valley cma. I can’t say enough great things about him and the business as a whole. I love my new vehicle and will definitely be back to see Morris at Valley cma. I can’t say enough great things about him and the business as a whole. I love my new vehicle and will definitely be back to see Carter when I need another upgrade More

Ray Hatcher has been our sales person for the last two Ray Hatcher has been our sales person for the last two VW purchases. Ray is very professional and knowledgeable about the product. A great experien Ray Hatcher has been our sales person for the last two VW purchases. Ray is very professional and knowledgeable about the product. A great experience at Valley VW. Diamond Ray is the "Man"!! More

I had a fantastic experience with CMA's Valley Volkswagen. I was helped from the very beginning by a sales manager named Catherine. Not only did she listen to my questions and concerns, but she wa Volkswagen. I was helped from the very beginning by a sales manager named Catherine. Not only did she listen to my questions and concerns, but she was extremely responsive, understanding, timely, and well spoken. I am extremely happy with my purchase and experience and would recommend the dealership as well as Catherine in the future. More

Excellent service they treat you like family, Carter, Mike, and the Service Manager. Always pleasant ( willing to sell me a new car. Great team awesome Mike, and the Service Manager. Always pleasant ( willing to sell me a new car. Great team awesome More

Such an easy buying experience. We have purchased all our vehicles and there have been many over the years from the CMA Valley Lots and they always go above and beyond from the salesman to the finance and co vehicles and there have been many over the years from the CMA Valley Lots and they always go above and beyond from the salesman to the finance and continued excellence when it's time for service needs. We wouldn't go anywhere else. They work hard to get everything perfect. More

Brought in my VW Passat SE TDI for normal service. The Service Advisor Eric Small was excellent to work with as he found a leak in the DEF injection line which will be replaced. Always appreciate the lev Service Advisor Eric Small was excellent to work with as he found a leak in the DEF injection line which will be replaced. Always appreciate the level of troubleshooting done to keep our vehicle in excellent running order. More

Ray Hatcher worked with us for at least 5 hours. I never felt pressure from him. He was very professional and knowledgeable about the car. We love it! felt pressure from him. He was very professional and knowledgeable about the car. We love it! More

I have been going to this dealership for years now and always have had great experiences there. All of the staff there are excellent and they always treat me like we are old friends. always have had great experiences there. All of the staff there are excellent and they always treat me like we are old friends. More