Adam Russell | Page 5

Adam is awesome as always! Enjoyed my visit with all the familiar faces. Hope you all have a fantastic Morning Meeting, a Merry Christmas and the happiest of New Years!! familiar faces. Hope you all have a fantastic Morning Meeting, a Merry Christmas and the happiest of New Years!! More

by SUSIETXMOM Verified Customer Verified Customer

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I like that Adam was straightforward. Not your typical car salesman. I never felt pressured to buy. Definitely someone I would do business with again. car salesman. I never felt pressured to buy. Definitely someone I would do business with again. More

by mstrahan Verified Customer Verified Customer

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We had a great experience buying a car from Adam at Bill Utter Ford. He was helpful throughout the process and was very accommodating. We would gladly buy another car from Adam and heartily recommend this d Utter Ford. He was helpful throughout the process and was very accommodating. We would gladly buy another car from Adam and heartily recommend this dealership. More

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This was the first time I've bought a car from a dealership, so Adam Russell was super helpful in talking me through everything and making sure I got the best deal possible. dealership, so Adam Russell was super helpful in talking me through everything and making sure I got the best deal possible. More

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Bought a used F-250, exactly met our specifications, had just come into the dealership. Adam Russell was great to work with, very accommodating to our needs and timeframes. They were recommended by the spec just come into the dealership. Adam Russell was great to work with, very accommodating to our needs and timeframes. They were recommended by the specialty shop where we had been taking our previous F-250, and we were not disappointed. Will continue to use them for any follow up needs. More

by Shelley.McDonald Verified Customer Verified Customer

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Great dealership and they stand behind their word. This is my second vehicle I have purchased from them and at this point I will return for my third. A dealership in my mind is only as good as the service is my second vehicle I have purchased from them and at this point I will return for my third. A dealership in my mind is only as good as the service dept. More

by mcoulson Verified Customer Verified Customer

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Adam was the best! Worked hard to find me the perfect pre-owned Expedition! Can’t thank him and the dealership enough for their excellent service! pre-owned Expedition! Can’t thank him and the dealership enough for their excellent service! More

by nitacullen Verified Customer Verified Customer

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No pressure sales, fantastic experience! Adam was very professional and low key from beginning to end. He allowed me to take the truck home overnight so I could show my wife and get her approval, sure bea professional and low key from beginning to end. He allowed me to take the truck home overnight so I could show my wife and get her approval, sure beats a 5 minute test drive! When I arrived, the vehicle was pulled up front, full of gas and cleaned! Second vehicle I have bought from him and will do business in the future for sure with Adam and Bill Utter Ford! More

by IRMOVIPER Verified Customer Verified Customer

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Adam Russell and Ken Schmitz were not welcoming throughout the entire sale. I was turned down on multiple offers and one of the offers included paying full price in exchange for a bed liner. The throughout the entire sale. I was turned down on multiple offers and one of the offers included paying full price in exchange for a bed liner. The manager said that he didn't care about any offers and that he was going home. They said that there was no negotiating. A week later dropped the price. I asked for a owners manual that I haven't yet received in almost 4 months. Adam told me upon purchasing the pickup that he would get one for me. I've called Ken and left messages and still haven't gotten a follow-up response. The entire experience was and continues to be horrible with the exception of Toronto Spikes helping me in the financial department. He was very friendly and welcoming. And he also followed up with me as he said he would. I have not received a title in almost 4 months as well. I had to call to be issued another temporary tag. The is not the type of dealership that I would recommend to anyone due to such poor salesmanship, management, and follow-up. I am still waiting the the basic necessity things such as a owners manual and my tag! Can anyone help me??? More

by jamireshaw Verified Customer Verified Customer

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internet vehicle purchase They had the vehicle I wanted at a very fair price. I live out of state and normally would have flown to Dallas and driven the car home. Unfortunately They had the vehicle I wanted at a very fair price. I live out of state and normally would have flown to Dallas and driven the car home. Unfortunately the coronavirus situation didn't allow that. So the salesman, Adam Russell, went out of his way to ensure I had all the vehicle information available for me to make an informed decision. The dealership identified a lender with favorable loan terms and provide contact information for me. They also provided a contact for a vehicle transport company so that I could negotiate a delivery schedule. Every contact with the dealership was professional and courteous. No high pressure, no "run-around". I wish every vehicle purchase went this smoothly! Thanks again to Adam and the entire team at Bill Utter Ford. More

by mcampsmith2640 Verified Customer Verified Customer

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