Adam Weinreb

Weston Volvo responded

Thank you for sharing your feedback. We understand your frustration when dealing with an ongoing noise concern, and we appreciate the opportunity to clarify the circumstances surrounding your vehicle's visit. Diagnosing suspension-related noises can sometimes require additional time, as identifying the exact source of the concern is not always straightforward. In this particular case, certain suspension components were identified as a known source of the noise. Because the vehicle was covered by an extended warranty, additional time was required to obtain authorization for the necessary repairs. On more than one occasion, our team had to contact the warranty provider to request approval for additional work, which can impact the overall repair timeline. We also provided alternate transportation as a courtesy while the vehicle was in our care. We are pleased that the vehicle has since been repaired and returned to you. We do, however, regret that you felt your concerns were not adequately addressed. Our goal is to provide a positive service experience while ensuring that repairs are properly diagnosed and completed. Thank you again for your feedback, and we appreciate your understanding.

Weston Volvo responded

We are glad to hear that your overall experience was good at Weston Volvo. Thanks so much for the five star review. We greatly appreciate you business. If you ever have any concerns please give us a call. We want all your experiences with us to be pleasant!

Weston Volvo responded

Thank you for trusting our team to work on your vehicle. We're happy to know that Adam takes good care of you.

Weston Volvo responded

Thank you for the five star review of Weston Volvo. We're glad you could enjoy some coffee in our waiting area while you waited. Adam and everyone at Weston Volvo appreciates your business.

Weston Volvo responded

Thank you for the five star review of your visit to Weston Volvo. We're glad we could service your car for you. Adam appreciates your kind words. Have a great week.

Weston Volvo responded

“Thank you for sharing your feedback. We’re sorry to hear you were dissatisfied with your experience. We’d like to clarify that your vehicle was brought in with two specific concerns: the center display being blank upon startup and the key fob battery requiring frequent replacement. Our technicians diagnosed both concerns and provided estimates for the recommended repairs, including the center display and key fob. Both repairs were declined at the time of service. The diagnostic fee was authorized and signed for, and although there were two separate concerns, we only charged the diagnostic fee once. Our team’s goal was to address the concerns you brought to us and provide you with the information and repair options necessary to make an informed decision. We appreciate the opportunity to clarify what was performed and hope we can have the opportunity to provide you with a better experience in the future.”

Weston Volvo responded

Thanks for the five star review of your visit to Weston Volvo. We have wonderful customers and it's always a pleasure helping you with your vehicle. Have a great week.

Weston Volvo responded

Thnks so much for the five star review of Weston Volvo. Adam and the service team appreciate your kind words.

Weston Volvo responded

Thanks for your kind review comments! It's a pleasure helping you out with your car. Thank you for being a Weston Volvo customer.

Weston Volvo responded

Thank you for choosing Weston Volvo to have your vehicle serviced. We apologize that you waited longer than expected. It's always our goal to make sure each customer is serviced as quickly as possible. We appreciate the five star review you gave us. Please give us a call if you have any questions. We want to make sure you are satisfied with Weston Volvo.