Gardena Nissan

Took my Nissan here to get a diagnosis arriving at 7:30 am. The service dept did not respond until closing time to detail what was wrong. Had an unsettling interaction with the sales dept that evening as t am. The service dept did not respond until closing time to detail what was wrong. Had an unsettling interaction with the sales dept that evening as they said the service dept was closed and I could not get my vehicle until the next day. Had to leave the vehicle over night unexpectedly. Came back the next day and drove off and now tha ac is blowing a chemical odor and does not cool properly. I believe they tampered with this system as it was not like that prior to bringing it in. Called to explain the situation but did not receive any communication back from anyone. Horrible customer service and the fact that the ac unit is tampered with is unacceptable. Beware! More

Do not purchase a car from here or frankly any Nissan. I bought a 2025 Pathfinder in late August and it is an absolute disappointment. Though I have the platinum package it feels cheap and clunky and I’ve I bought a 2025 Pathfinder in late August and it is an absolute disappointment. Though I have the platinum package it feels cheap and clunky and I’ve already experienced fails with the tire alignment, audio and Bluetooth. Compared to other standard SUVs this one does not measure up. I fail for the okie doke and felt like I was getting a decent deal but fast forward 4 months and I realize that I was duped. The actual dealership is a sham has well. They make empty promises but will dismiss you as soon as you drive off the lot. No follow up other than a call where my concerns were dismissed and no further assistance. My sales team was Mohammed, Kenny/Kenji, and my finance was packaged by Mac. Buyer beware, they will dupe you with their attentiveness and make you feel like you’re in good hands but they are just hustlers at heart and pushing off old stock. I fault myself for even stepping foot on this lot. Don’t make the same mistake. Nissans are cheaply made. Spend a little more time researching other brands and stay away from both GARDENA NISSAN and just the NISSAN brand overall. More

I normally don’t write reviews, but my experience at Gardena Nissan has been deeply upsetting, confusing, and honestly unlike anything I’ve ever gone through at a dealership. On December 6th, 2025 I Gardena Nissan has been deeply upsetting, confusing, and honestly unlike anything I’ve ever gone through at a dealership. On December 6th, 2025 I went to inquire about a trade in deal sent to my uncle via mail and spent over three to four hours at the dealership. During that time, I repeatedly told the manager, Muhammed, that I did not want to move forward with the lease. Despite this, I was continually pressured and reassured that they could “work something out,” lower the price, pay part of my deposit, cover registration and the first month, and make it “affordable” —but only if I didn’t tell the bank. I said no multiple times, but the pressure didn’t stop. I was also there with uncle and my two young cousins, who are only six and seven years old. They were restless, irritable, and needed my attention as we were only going to inquire rates on a trade in they sent in the mail but denied once we got there. I was overwhelmed trying to watch them, read paperwork, and defend myself against the constant pressure. Instead of recognizing that I was clearly stressed and vulnerable, I feel the dealership took advantage of that situation. After nearly 3–4 hours of back-and-forth and waiting, I eventually signed because I was exhausted and felt worn down, not because I was confident or willing. Before I even left the dealership, the manager, Muhammad asked me to write a review. When I scanned the QR code another salesman started telling me something about the car. As my attention is now on this man, Muhammad literally takes my phone out of my hand, hit the speech-to-text button, dictated his own positive review, and submitted it under my name. I didn’t even get a chance to write my own honest opinion. That night, I couldn’t sleep. I felt sick about the contract, the pressure, and how everything happened. The very next day, I returned to the dealership hoping for help, but the way I was treated was shocking. The tone completely changed. Instead of empathy or professionalism, Muhammad told me they couldn’t help me, couldn’t cancel anything, I wasn’t getting any money back, that everything was my fault because I signed, it’s done and he can’t help me. He refused to give me copies of my documents, refused to provide paperwork from the bank, and acted like I was a problem rather than a customer seeking clarity. On my next visit, it got even worse. He accused me and my sister of yelling when we were simply trying to talk. He was dismissive, talked over us, and treated us with disrespect — behavior he did not display when my uncle was present. The difference in treatment felt misogynistic and demeaning. Even if the dealership disagreed with my position, the lack of empathy, professionalism, and respect I received was shocking. This all happened within 24 hours of signing the lease. I left the car with them the next day ( December 7th 2025) after being told by their own finance staff that the contract could be cancelled, leaving the keys+car fully in their possession and the dealership has been inconsistent and contradictory ever since. It is heartbreaking and honestly traumatizing to walk into a dealership expecting professionalism and honesty, only to feel pressured, misled, and disrespected — especially after returning less than 24 hours later asking for help, with the car fully in their possession. I’m sharing this experience because I do not want anyone else—especially another woman—to go through what I went through. No one should feel pressured into a contract, denied their legal documents, or spoken to with disrespect the moment they ask for help. I also plan to post the video of the manager refusing to provide my paperwork so others can see firsthand what happened. I hope management, Nissan corporate, and future customers take this seriously. No one deserves to experience this. More

I’ve had this problem with my car for the last four years. It’s like every year some I’ve had to replace the battery and nobody can figure out why they said initially I didn’t drop the car off that it years. It’s like every year some I’ve had to replace the battery and nobody can figure out why they said initially I didn’t drop the car off that it wasn’t charging this young man assisted me in figuring out what the problem was and getting it fixed we just gotta wait and see what if what he Had. The team do works and if you did perfect if it didn’t, then I will be back in your business to discuss the battery issue again. More

Almost 2 years ago, I leased a Nissan vehicle from Gardena Nissan (1670 W Redondo Beach Blvd, Gardena, CA) under Case #55678158, with a clear car service addendum agreement that they have completely d Gardena Nissan (1670 W Redondo Beach Blvd, Gardena, CA) under Case #55678158, with a clear car service addendum agreement that they have completely disregarded. Despite multiple follow-ups, the dealer has provided zero updates or resolution. I escalated the issue to Nissan North America's Consumer Affairs team, where a rep (Marshay) confirmed on 09/19/2025 that a Regional Specialist had attempted contact. I provided all details promptly, but after routing the case back to Gardena Nissan, I've heard nothing—crickets. Corporate is quick to deflect but unwilling to enforce accountability, leaving loyal customers like me stranded and disrespected. This isn't customer service; it's corporate negligence. Nissan, if you value your brand, step up and resolve this immediately. To others: Proceed with extreme caution—agreements mean nothing here, and support is a dead end. I'll be filing with the Better Business Bureau next if this persists. Name: Panos Balian Date of Experience: September 2025 More

I’m happy very happy with my visit. Carol was awesome. Might go back and get me one. Carol was awesome. Might go back and get me one. More

Nothing to say but good job. I will come . And tell someone else. About the good job they have done with my car. I will come . And tell someone else. About the good job they have done with my car. More

Cobran mucho y hacen poco jamas vuelvo Me cobraron algo que no ocupaba el carro y me la cobraron. que no ocupaba el carro y me la cobraron. More

Everyone was professional and easy to work with. The manager was awesome, he really worked with us over and beyond to make it happen. The manager was awesome, he really worked with us over and beyond to make it happen. More

It was a beautiful experience. This was my second time at the service center. Friendly faces l, professionalism at its best, and communication partner. I love the way they communic This was my second time at the service center. Friendly faces l, professionalism at its best, and communication partner. I love the way they communicate whether verbally or through text messaging keeping you up-to-date on the entire process which I love step-by-step. It was a blessing for me to experience this kind of service! More