Adler Roseme | Page 6

Felix was great. He helped me find the perfect car. He didn’t rush me and was helpful in my decision making. He communicated well & made the process fun. I feel like He helped me find the perfect car. He didn’t rush me and was helpful in my decision making. He communicated well & made the process fun. I feel like I got a great deal & a fantastic car. I’m really pleased with my entire experience. More

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We had a great experience, and were not pressured into buying. Everybody was friendly and helpful. DJ was very patient and courteous, even when we were very late for our appointment to test drive a car! buying. Everybody was friendly and helpful. DJ was very patient and courteous, even when we were very late for our appointment to test drive a car! More

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Entire staff was excellent to work with. Vehicle condition as described. Service center competed hitch installation on time Vehicle condition as described. Service center competed hitch installation on time More

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Andres Vega was such a great help! He listened to our needs and pulled several options that would work for us. Going to buy a car and haggling is never fun for me but I can say this ex He listened to our needs and pulled several options that would work for us. Going to buy a car and haggling is never fun for me but I can say this experience was the best. We will definitely buy from them again and have already referred others. More

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Great overall experience. Very happy with my purchase. Gabe, was very helpful and straight forward. Would recommend this dealership to my mother. Very happy with my purchase. Gabe, was very helpful and straight forward. Would recommend this dealership to my mother. More

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Be factual I called in late December to ask about the 2017 Camaro and let the sale’s agent know that I was out of state. We agreed that he would send me a video walk-around tour of the car. We came to an 2017 Camaro and let the sale’s agent know that I was out of state. We agreed that he would send me a video walk-around tour of the car. We came to an agreed on price and I secured a bank check, then made arrangements to fly to Orlando with a friend. I was greeted by the sales agent, and he introduced me to the car. As he went to get the key fob, I inspected the vehicle and immediately found the cracked facia/splitter below the fender. There was no mistaking that it was a broken part. I drove the car around the block following the suggested route and upon my return, I was greeted again by the sales agent. He walked up to me as I exited the vehicle. With me standing by the driver’s side door of the car, I was asked what I thought of the car and I expressed disappointment that the broken splitter/lip was not disclosed and pointed in the general direction of the front of the car. The sales agent walked around me, and his eyes were immediately drawn to the broken part. Perhaps this is subjective, however, considering he walked around the car taking a video with is phone, I find it extremely difficult that it went unnoticed by him. Later, I asked him why this was not disclosed when we spoke on the phone, to which denied not seeing it. He stated that he was a veteran and wouldn’t lie to me about something like this. Interestingly, I too am a veteran and feel a bit betrayed. I asked if there was any room to negotiate on the broken part and the sales agent spoke to a manager, came back and asked what I was looking for. We looked up the part and agreed to $300 price reduction. He took the request to a manager and upon his return, I recalculated the offer and noticed that the $300 reduction was changed to $279 instead. The sales agent defended the manager claiming this was the best they could do. Of note, the part has been repaired at a cost of over $617 at my expense. There was a significant delay in meeting with the finance person and was reassured multiple times that he was entering in data to make the process faster. When I was greeted by the finance rep and as I was seated, I was asked which car I was buying at which point he began asking me questions and entering in data to the computer. So, he had not been entering information into the computer as I had been told. As I signed some of the paperwork, I noticed that the title work was incomplete, and I asked him if I should fill in the missing information. He declined and stated that the “girls at the DMV can figure that out.” One month later, I called about the paperwork and mentioned that the temporary tag had expired. I was informed that the dealership would refund me for the taxes paid to my state and the paperwork I would need would be overnighted to me. While I signed a power of attorney to allow this dealership to handle processing the tag and title, I am curious why the staff did nothing with my paperwork and left the burden of applying for a tag and title after the fact. Very frustrating. Overall, I had a very unsatisfactory buying experience and was deceived on multiple occasions. Am I disgruntled? No. However, as a business owner/partner in my firm, I would want to know of a customer’s experience if my reputation was important to me. More

by NEAL_NOLAN Verified Customer Verified Customer

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Very friendly no pressure service. Joe was extremely helpful and we will definitely recommend him and this dealership Joe was extremely helpful and we will definitely recommend him and this dealership More

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Felix went above and beyond for me. He was able to get me my dream car which I never would’ve thought I would have the first car of the BRZ TS and now I do thanks to Felix and the finan He was able to get me my dream car which I never would’ve thought I would have the first car of the BRZ TS and now I do thanks to Felix and the finance manager Adler, Thank you guys for making my dream come true!! More

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Gio was great to work with, I found a vehicle I liked and from there the process went smooth. I felt like my time was valued and what I wanted was valued. Thank you! Before stepping inside, I was afraid o from there the process went smooth. I felt like my time was valued and what I wanted was valued. Thank you! Before stepping inside, I was afraid of dealing with the car buying experience. Immediately upon walking in I was greeted. You all made my car buying experience a great one. Thank you to all that I got a chance to meet. Have a great year! More

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Raphael was incredibly patient, thoughtful, and kind. He made my first car purchase smooth and helped me as much as possible. I am so very grateful to him and I am glad he was the on to help me through t He made my first car purchase smooth and helped me as much as possible. I am so very grateful to him and I am glad he was the on to help me through this process. :) More

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