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Last week I brought my Hyundai Tucson in for my two front doors locking mechanism to be serviced. The parts had to be ordered and I came in on Tuesday to have them replaced. I had an appointment at 8: front doors locking mechanism to be serviced. The parts had to be ordered and I came in on Tuesday to have them replaced. I had an appointment at 8:30am and informed them that I was going to wait in the lobby for my car to be done. At 1pm I go and check on how my car was coming along. They for got I was waiting in the lobby. I was there for 5 hours with nothing being done to my car. Another hour goes by and they inform me that the parts were damaged. My car didn't get in for service until after 1pm to find out the parts where damaged. Then they where going to give me a loaner car for the night and it will be done the next day. Not a single person asked me what they could do to make up for them not doing a thing to my car for 6 hours. Since they never asked me I told them it be a good idea to detail my car for me. I came back the next afternoon to get my car and return the loaner. When I picked up my car I was asked to still give them a 5 star review. Then if I wasn't going to do that than it would be best not to fill out the review form. I cannot believe the set of xxxxx this guy had on him to ask me that. Another time I had to come to a dealer for my car was roughly a year or so ago. I had to have my transmission replaced. I had to come to a dealer because of the warranty. I was given a loaner car and informed that it would be a month before my car was done. I was fine with that and went on my way. A few weeks go by and they need the loaner back because it got sold. I was perfectly understanding of that because it was for sale. I came back to exchange the car for a different one. Another week goes by and I call to see how my car was doing. Not a single person knew a thing about my car. This happened on multiple occasions. Another week goes by and I need to bring the loaner back because I don't know. I told them that they needed to come and get it because I didn't have time to drive to Hiawatha from Monticello. Before I learned they needed this car back I had filled the car up with gas. When I was given a different car it was delivered on empty. I was fuming by this point and called to complain. They told me they would make it up to me. After almost 3 months of having my car I finally got it back. Not a single person made this right. You guys had my car for 3 months, 3 different loaner cars, people not knowing a thing about even having my car and I gave you guys a free tank of gas. If I never had to go to a dealer then I wouldn't. I came to you guys because your closer then Billion in Iowa City. Now I know better then to waist my time with you guys. And the audacity for your worker to ask me to give you a 5 star review and if I wasn't going to give you a 5 star that I shouldn't fill the form out at all. More

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Princess Diana and Jason went beyond the norm to helps us. Jason went far as to find us the car and color we wanted. Another dealership was not even going to do it for us. us. Jason went far as to find us the car and color we wanted. Another dealership was not even going to do it for us. More

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Sales Manager Cristin was great to work with. Friendly, knowledgeable and honest. 5 stars all around! Friendly, knowledgeable and honest. 5 stars all around! More

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Worked with Riley and his team through the entire process and there was nothing but great professionalism and great energy! Not the stereotypical salesman approach that one would think. Just give them your t and there was nothing but great professionalism and great energy! Not the stereotypical salesman approach that one would think. Just give them your thoughts and a budget and they will honor your requests and work with you that way everyone wins. 5 out 5! More

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Bobby and Morgan were so amazing to work with. They were patient and worked hard to help me find the right car and payment. I would highly recommend them both! They were patient and worked hard to help me find the right car and payment. I would highly recommend them both! More

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Everyone I came in contact with were very polite and helpful. Ryan was very knowledgeable about the vehicleII was interested in. helpful. Ryan was very knowledgeable about the vehicleII was interested in. More

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Very friendly and focused on helping me as a customer! Carter Vieth is a great example of how great this dealership is, and all others should treat their customers! Carter Vieth is a great example of how great this dealership is, and all others should treat their customers! More

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Sale person very nice ,price is right , will recommend friends and family to buy car there , friends and family to buy car there , More

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Terrible experience trying to purchase a new vehicle. Was given a different payment amount each time we talked about numbers even after I started signing paper work. When we got to the loan contract page Was given a different payment amount each time we talked about numbers even after I started signing paper work. When we got to the loan contract page, the amount per month listed on the paper was nearly $100 more than what they told me I would be paying. They they told me that their system can only print fixed rate values but that I would have a lower payment for 3 years that I would see on my first statement. Then the payment would jump significantly. This was after I made the down payment and started transferring the insurance. I told them that I never agreed to anything other than a fixed rate loan and that a flex term was never even mentioned by the sales team. I promptly refused to sign the loan contract and walked out. I will say that the person who was going over the paperwork with me, I don’t remember his name, answered every question honestly and didn’t hesitate to try and help. The issue was the complete dishonesty of the people on the sales floor that I worked with. This was the Ford section. More

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Great experience. Test drove a new Ford Bronco and then special ordered a different Bronco with the features we wanted. Riley and a manager Cameron (?) were great to d Test drove a new Ford Bronco and then special ordered a different Bronco with the features we wanted. Riley and a manager Cameron (?) were great to deal with and very responsive texting back and forth with me when we decided not to take the Bronco that was in stock. I came by myself and was treated very respectfully and was not given the "where's your husband little lady?" schpeel. I bought my dodge many years ago from their sister dealership and it was for the same reason. More

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