Adrian Pasqualini

Courtesy Nissan of Mesa responded

Thank you for sharing your feedback. We are disappointed that your experience did not meet your expectations. As with all financing transactions, loan approvals are ultimately subject to lender underwriting guidelines, verification requirements, and final funding review. In this situation, the lender’s final review determined that certain information provided during the application process by your son could not be verified or accepted under the lender’s underwriting requirements. As a result, the original approval could not be finalized under the terms initially presented. Rather than unwind the transaction, our team worked diligently to help your son maintain an approval. We were able to secure a revised approval while reducing the amount financed by approximately $4,000 and without requiring any additional cash investment from him. We did this because we recognized he was a first-time buyer and wanted to help him establish his credit successfully to overcome his "minor credit blemish." Throughout the process, we discussed several potential solutions. One of those options was obtaining a qualified co-signer, which may have provided additional financing flexibility from the outset. Ultimately, you chose to secure financing through your own credit union, which was certainly your right and an option we fully supported. We understand that financing changes can be frustrating, particularly when lender requirements change after a transaction has been submitted for final approval. However, we respectfully disagree with the characterization that our team acted unprofessionally or dishonestly. Our staff spent considerable time working to preserve your son’s approval, reduce his financed amount by over $3000, and present multiple solutions designed to help him complete his purchase. If helping a first-time buyer save over $3000 while securing an alternative approval makes us the “worst dealership,” then we will respectfully accept that criticism. Our goal was simply to help your son become a successful first-time vehicle owner. We appreciate your feedback and wish your son nothing but success as he continues to build his credit and ownership history. Have a great day! Luis Becerra - General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Delighted that our team made your used Nissan Altima purchase stress-free. We’ll pass your compliments along to Adrian and everyone involved. Enjoy your Altima and we hope to see you again soon. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Thank you for choosing Courtesy Nissan of Mesa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Thanks for sharing your thoughts about your experience with Courtesy Nissan of Mesa. We appreciate your business and hope to see you again soon! Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Courtesy Nissan of Mesa. We look forward to having you as one of our valued customers for many more years to come! Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

The SUV you liked is what it is all about. Listening to the customer on what that want in a vehicle, so they drive away Happy. Welcome to the Family. Thank You, Daniel Bates - Owner Loyalty Manager

Courtesy Nissan of Mesa responded

We appreciate the kind words for our sales crew. Welcome to the Courtesy Family. Daniel Bates - Owner Loyalty Manager

Courtesy Nissan of Mesa responded

Robert is amazing at making sure you are listened too and acknowledged. Knowing he delivered with excellence is awesome to hear. Thank You, Daniel Bates - Owner Loyalty Manager

Courtesy Nissan of Mesa responded

Welcome to the Family. We appreciate your business and value your choice to purchase with Courtesy Nissan. Thank You, Daniel Bates - Owner Loyalty Manager