Luis Becerra
Luis Becerra at Courtesy Nissan of Mesa

Luis Becerra

General Manager

Courtesy Nissan of Mesa

6354 E Test Dr
Mesa, AZ 85206

4.7
32 Reviews

I began my automotive career in October 1999 as a sales consultant while attending Arizona State University. What started as a part-time job quickly grew into a lifelong passion for the car business. Over the years, I’ve developed a strong foundation in team building, customer service, and delivering top-tier customer satisfaction—values that continue to drive me every day. Today, I’m proud to serve as the General Manager of the newest store in the Courtesy Automotive Family. At Courtesy, we live by the core values of F.A.M.I.L.Y.—Fun, Attitude, Mastery, Integrity, Loyalty, and You—which align perfectly with my personal values and leadership style. I'm excited to lead a team that shares a commitment to creating outstanding experiences for every guest who walks through our doors. Remember - "If you see our sign, it's a good sign!"

4.7

32 Reviews

Write a Review

Dealership Experience

3 yrs, 2 mos

Industry Experience

26 yrs, 10 mos

Languages Spoken

Spanish Spanish

32 Reviews of Luis Becerra

July 11, 2026

Dealership Rating
Employee Rating

If you’re looking to buy a used car here, I would strongly recommend going somewhere else. They attempt to pull out all the bells and whistles to make you feel like they care about you but in all rea More

by Tyler.whiting022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 11, 2026

Courtesy Nissan of Mesa responded

Tyler, We are genuinely disappointed by your review because it does not reflect the experience and support we provided before, during, and after your purchase. From the beginning, our team went above and beyond to accommodate your situation. When you did not have transportation to the dealership, we arranged and paid for an Uber so you could complete your purchase. After the sale, when transportation again became an issue, we personally delivered your vehicle all the way to Glendale, provided a full tank of fuel, and had the vehicle fully detailed before delivery. These were accommodations made solely to help you and ensure a positive ownership experience. Regarding the condition of the vehicle, it was thoroughly inspected by a Master Certified Technician prior to being offered for sale. We provided documentation supporting that inspection, and the vehicle passed our standards. The brake repairs you later chose to purchase were recommended by a third-party brake shop and were not identified as needed during our inspection. While we understand how frustrating unexpected vehicle expenses can be, it is unfair to characterize our dealership as dishonest simply because another business provided a different opinion after the sale. While we may not have agreed with the conclusions of the third-party repair facility, we did take the time to explain our findings and address your concerns. What is most disappointing is that despite the extensive accommodations we provided—including arranging transportation, delivering the vehicle to your home, filling the fuel tank, detailing the vehicle, and providing full transparency regarding our inspection—you chose to describe our team as dishonest. Anyone who reviews our history will see that honesty, customer service, and going above and beyond for our customers are values we take seriously every day. We stand behind the inspection performed by our Master Technician and the documentation provided to you. While we respect your right to seek a 2nd opinion, we cannot support or validate the findings of a third-party brake shop that sold you a brake job which was not identified as necessary during our inspection process. We strongly disagree with the assertion that our dealership was dishonest, and we remain confident in both the condition of the vehicle at the time of sale and the exceptional level of service our team provided throughout your experience. We wish you the best and thank you again for your business. Have a great day! - Luis Becerra, General Manager 480-293-0254

June 08, 2026

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Employee Rating

Luis, Aiden, Dan, and the gentlemen from finance were all very helpful through the whole process of securing the necessary gap documentation from an unfortunate accident and also helping me choose a new vehi More

by rpkalla2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2026

Courtesy Nissan of Mesa responded

Dan, Luis and Aiden are thrilled they could guide you through the gap documentation and work with our finance team to make the process seamless after your accident. We’re glad you found a Nissan Rogue that fits your family’s needs and budget. Thank you for sharing your experience and congratulations on your new Rogue. Luis Becerra General Manager 480-293-0254

January 18, 2026

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Employee Rating

Matt and Steve went the e tra mile for me to ensure that I was able to purchase the vehicle, (2021 Toyota Tacoma), that I wanted. I would 1 million percent recommend going to Courtesy Nissan More

by lmerrittsr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Disbrow, Steve Krajenke

Jan 19, 2026

Courtesy Nissan of Mesa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Luis Becerra General Manager 480-293-0254

January 03, 2026

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The staff at Courtesy Nissan truly go above and beyond. Huge shout-out to Luis, the GM, for personally calling banks and getting my wife and me approved when we thought it wasn’t possible. Austin and Adria More

by Theslim96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2026

Courtesy Nissan of Mesa responded

Thank you for choosing Courtesy Nissan of Mesa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Luis Becerra General Manager 480-293-0254

December 11, 2025

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Damon was very friendly, and customer oriented. No pressure, worked most everything over the phone so I didn't have to wait endless time waiting for negotiations. Great follow up and customer servi More

by Lindalloyd84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Bates, Damon McDowell

Dec 11, 2025

Courtesy Nissan of Mesa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Luis Becerra General Manager 480-293-0254

December 08, 2025

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Employee Rating

My honest review…. I most likely will not buy another car here. It was a horrible process for me. There were about 2 to 3 staff members that I really appreciated. Adam More

by montasiajordan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Shipley , Adam in service was also amazing!!

Dec 08, 2025

Courtesy Nissan of Mesa responded

Thanks for your feedback on your recent visit to Courtesy Nissan of Mesa. It's great to hear that we were able to assist you and that you had such a positive experience. Luis Becerra General Manager 480-293-0254

November 08, 2025

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Employee Rating

Five Stars for Courtesy Nissan! I had an outstanding experience at Courtesy Nissan. From the moment I arrived, I was treated with genuine respect and professionalism. The team answ More

by DosNachos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Rankin

Nov 08, 2025

Courtesy Nissan of Mesa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Luis Becerra General Manager 480-293-0254

November 02, 2025

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Employee Rating

I'm so Happy and impressed with Matt and all of the dealership 100 Stars More

by margaretgallegos1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 02, 2025

Courtesy Nissan of Mesa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Luis Becerra General Manager 480-293-0254

October 26, 2025

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Employee Rating

Everyone was amazing. Robert is the best young man. So nice, polite, kind great guy. More

by jimmy19skowron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Coleman, Brandon Priemer

Oct 26, 2025

Courtesy Nissan of Mesa responded

Thanks for your feedback on your recent visit to Courtesy Nissan of Mesa. It's great to hear that we were able to assist you and that you had such a positive experience. Luis Becerra General Manager 480-293-0254

October 13, 2025

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Employee Rating

Everyone was great and worked with me very well to get me in a car!! More

by brett C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Coleman

Oct 13, 2025

Courtesy Nissan of Mesa responded

Working hand an hand with our customers and making sure they get the right vehicle for their needs and wants is what the experience is all about. Thank You, Daniel Bates - Owner Loyalty Manager

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