Adriana Molina
Adriana Molina at Ocean Cadillac

Adriana Molina | Page 11

Service Advisor

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
112 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

112 Reviews

Write a Review

112 Reviews of Adriana Molina

January 16, 2024

Dealership Rating
Employee Rating

They are so helpfull and friendly all the time Both sales and service department Will highly recommend More

by burak.imer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena

Jan 16, 2024

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2024

Dealership Rating
Employee Rating

They have been doing a good job. Orlando Castellon is a great, honest service advisor! More

by VISTVAN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena, Orlando Castellon

Jan 16, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Orlando and our team. We're glad to hear we delivered such a great experience!

January 10, 2024

Dealership Rating
Employee Rating

Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond! More

by GGALUSTYANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena, Orlando

Jan 14, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 14, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen

December 28, 2023

Dealership Rating
Employee Rating

This dealership has abysmal customer service and management and I will never bring my vehicle or business back here. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jimmy Pena

Jan 01, 2024

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 01, 2024

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 02, 2023

Dealership Rating
Employee Rating

The experience was excellent and it was professional and Courteous. I appreciated the quick responses More

by ERAJCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena

Dec 03, 2023

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

November 22, 2023

Dealership Rating
Employee Rating

Excellent service from start to finish nice car wash and there is a Cafe while you are there More

by BIGOSHAULING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena

Nov 23, 2023

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

November 09, 2023

Dealership Rating
Employee Rating

Great Service and very fast turnaround. Its a pleasure to have the ability to trust this dealer for all future services. More

by linaalpern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena

Nov 09, 2023

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy, and Adriana, and don't hesitate to let us know if we can be of further assistance.

November 07, 2023

Dealership Rating
Employee Rating

Dealer was clean, service was fast and the adviser was nice and very communicative. Will be back More

by TOMMY203020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena

Nov 07, 2023

Ocean Cadillac responded

Tommy, Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 04, 2023

Dealership Rating
Employee Rating

Excellent service and attention. We are very happy and satisfied with the costumer service oc More

by JAVIER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivero , DAS Admin, Marc Collins, Mario Murgado JR, Jimmy Pena

Nov 05, 2023

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, Javier, we look forward to having you as one of our valued customers for many more years to come!

October 18, 2023

Dealership Rating
Employee Rating

I Like the dealership, but service department never keeps up with the turn around time for example if I was told that an oil change takes two hours it takes three an a half hours. That is my only complaint. More

by CEAUROBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2023

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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