Adriana Zermeno

Mazda of Claremont responded

Thank you for the honest feedback. We understand how frustrating it is to have to call for updates rather than receiving them proactively, and we’re sorry the vehicle pickup was more difficult than it needed to be. Having to maneuver around other vehicles just to leave is certainly not the experience we want for our customers. We appreciate you bringing both concerns to our attention. Clear communication and a convenient, easy pickup should be part of the service experience from beginning to end. We’ll take your comments seriously and use them to help improve the process for future visits. Thank you for your patience and for trusting us with your SUV.

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you enjoyed both the service and your time in our lounge area. A comfortable waiting space with good coffee, water, and a few treats can make a big difference while your vehicle is being taken care of. We appreciate you choosing us and hope to see you again at your next visit!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you were happy with both the quality of the work and the professionalism of our team. Keeping you updated throughout the service process is important because you should always know what’s happening with your vehicle. We truly appreciate your trust and are happy to have you as a customer!

Mazda of Claremont responded

Thank you for the thoughtful recognition of our team and leadership. We’re fortunate to have dedicated employees who genuinely care about the customer experience, and we appreciate you taking the time to acknowledge Alvin and Roy. Their experience and leadership help set the tone for the entire team. We’re grateful for your support and for choosing to do business with us!

Mazda of Claremont responded

Thank you for the kind words! We’re glad the team was able to take good care of you and that you were happy with the results. It’s always rewarding to know our professionalism and willingness to help made a positive impression. We appreciate you taking the time to thank the team and for trusting us with your vehicle!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad our technician was able to pinpoint the issue and get it taken care of for you. We’re also happy to hear the inspection video stood out, it’s a great way to give you a clear view of what our team is seeing with your vehicle instead of leaving you wondering what’s going on. We appreciate your trust and are glad we could get you back on the road!

Mazda of Claremont responded

Thank you for sharing this! Getting you back on the road in under two hours is always a win, and we’re glad Jake made the experience even better by being helpful and easy to work with. We appreciate you mentioning his professionalism and willingness to answer your questions. We’ll be sure to pass that along to him. Thanks for trusting us with your car!

Mazda of Claremont responded

Thank you for taking the time to share your feedback. We’re glad to hear that Adrianna and Collin have been supportive and helpful throughout your visits. We completely understand how frustrating it is to experience multiple issues with a newer vehicle, especially when you expected a smooth ownership experience from the start. We appreciate your patience as our team continues working through these concerns and getting everything addressed properly. Thank you for your understanding and for choosing Mazda. We truly appreciate your feedback and the opportunity to support you throughout your ownership experience.

Mazda of Claremont responded

Thank you so much for your wonderful feedback! It’s great to know that our team provided excellent care throughout the process and helped make your experience enjoyable for the whole family. We’re especially happy to hear that your kids had fun exploring the showroom too! Thank you for choosing us, and congratulations on your new vehicle. We hope you and your family enjoy every mile!