Adrien Medina | Page 22

Typical Corporate Mechanic After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, af After in depth research, for a Ford service center, to have my wife's 2013 Ford Escape worked on I chose Interstate Ford, due to the great reviews, after all I have a Ford service center 5 min. from my house and elected to drive 45 min. to have our vehicle worked on. We had scheduled an appointment to have the engine splice recall work done and also transmission warranty work. Engine splice work was completed the next day; however, the transmission was a different story. Note; we have only had our vehicle since May 2014 we purchased it with 41,000 miles and currently has 51,000 mi. Long story short 3 weeks later our transmission was rebuilt and we went to pick it up from Interstate Ford, car drove home great, everything seemed fine. Next day, less 16 hrs later my wife goes to start the vehicle and to go to work, car wont start. So I leave work early to head home and try and find out what the problem is. Battery has full charge, and car wont start. Tried jumping, no go. Called Interstate Ford explained the situation, how they had just work on it etc. what they had done, they had Ford's roadside service come tow the vehicle back to Int. Ford. I called them the next business day and asked if they figured what the problem was, their service advisors Jeff and Adriane both said your starter went out, you'll need a new starter. I stated, you guy's will take care it of right??? it must of have been something to do with the work you guys were doing on the vehicle, I wasn't born over night. They resumed to reiterate that they didn't work on anything that had to do with the starter. I stated once again I know your mechanics disconnected the battery and the starter to work the transmission. No we weren't working on it or have any reason to mess with the starter. So, I asked how much is a new starter, $540. What?!! you got to be kidding me. After talking to Jeff and explaining to him my concerns and reasoning he agreed to meet me halfway. I told him to forget about it, I'll have a tow truck on the way and towed it to an honest family friend's auto shop. Within ten minutes of the car getting there, he called me and told me the starter was loose and he had gave it 2 full turns and it started right up. This is exactly why mechanics have bad reps and honestly I'm not sure how these service advisor's sleep at night with their self conscious. I have never gotten online and written a review about anything, but today is a first! sadly I'm sure I'm not the only they have tried to fool or take advantage of. And to be honest with ya I'm sure the other reviews are very biased. More

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The Best Car Buying Experience, Ever. After several months of online researching and reading reviews and reports, I decided it was time to sit in a few of the top cars I chose. Being 6'3", After several months of online researching and reading reviews and reports, I decided it was time to sit in a few of the top cars I chose. Being 6'3", I usually hit my head getting into or sitting in the newer crossovers. I finally sat in an Edge and Escape, the Escape sold me. I decided to look around the Denver area for an Escape that would suite my wife and me. I called up Stacia at Interstate Ford in Dacono and talked for a few minutes. She was very helpful and did not "sell me." She answered my questions and the time we spoke was very low key and helpful. The following night I just wanted to go in and test-drive the Escape. I called Stacia to set up a time and she said her husband Quienten "Q" would help us. We showed up at the dealership and Q was waiting for us. Q showed us some of the features before we set out on a drive. We decided right then that this was the car for us. We came back to the dealership and made a deposit so we could pick it up the following day. We arrived the following day and Stacia had our car setting out front all ready to go. We sat in the car and Stacia went over all the features and made us feel comfortable about our new car. She programmed our phones to work with the car and explained in detail all necessary items so we could enjoy the new car and not be overwhelmed with all the features. She emphasized that if we needed to come back in for refresher training or to ask questions about some features or functions, we were to give her a call and she would be glad to help. We then went into the dreaded finance office, but it wasn't. Steve was very pleasant to work with and explained all the other options available to us. Most we declined and did choose one of the options. Steve did not pressure us in the least bit. He was more like a guide along the treacherous finance waters. We talked about camping up in the mountains and enjoying the outdoors. He explained what to expect for registration and showed us the sales tax and how it was computed. After we were done with Steve we talked with Stacia a bit more and drove home a very satisfied customer. We do not buy new cars often but this experience made that transaction very pleasant and enjoyable. I consider Stacia and Q friends. They have an enthusiasm for life and are just nice people. They both have smiles on their faces and are the people you want to be around. I know I will be stopping in at times to just see how they are. Steve in Finance and Adrien in Service are exceptional people to work with and every person we have dealt with at this dealership is wonderful. We have been using Interstate Ford to have our diesel truck serviced and Adrien has always been very helpful in explaining what is wrong with our truck when we bring it in. I consider Interstate Ford our dealership now. More

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craig They help me out alot and when I had a question on some stuff they find it and tell me . That is way I go to this people in this Dealer Ship. They help me out alot and when I had a question on some stuff they find it and tell me . That is way I go to this people in this Dealer Ship. More

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Best Experience With FORD I have given my experience at Interstate Ford all 5's because of one individual - Adrien Medina. From my initial phone call into him, not only was he I have given my experience at Interstate Ford all 5's because of one individual - Adrien Medina. From my initial phone call into him, not only was he friendly, but he assured me he would be able to take care of me and my vehicle. The entire time he had my vehicle, he made sure I knew what was going on with it. When I came to pick it up, all the issues I had with it were taken care of - it was like I had just bought a new car! I couldn't believe it! Adrien's customer service was the best I have ever seen at a car dealership. I truly mean it! Sometimes you never know what you are going to get when you go to a dealership, but I never felt that way with Adrien. He was confident he could take care of the issues and it is a huge relief to not have to spend thousands like I thought I would! I will never go to another FORD dealership and will let everyone I know how great of an experience I had with Adrien. He's a loyal employee and dedicated to making customers happy. I cannot thank him enough! More

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2005 F250 6.0 Diesel EGR Cooler replacement OK I am not much on this kind of stuff but on the other hand this I feel is not enough.I know alittle about my 2005 F250 6.0 Diesel and the EGR system OK I am not much on this kind of stuff but on the other hand this I feel is not enough.I know alittle about my 2005 F250 6.0 Diesel and the EGR system.I had a good idea my EGR Cooler failed.Not feeling very well. I went to Interstate Ford in Dacono Co. Had a talk with the Service Advisor Adrien Medina.Now I am all freeked out that it might be more than that .But he said the right stuff and i trusted what he had said.I then had my truck towed over there Thursday.Adrien said he would try and get it in Friday ,Saturdayor Monday all good day for me.I get Home from work FRIDAY and on the answering machine was a call from Interstate Ford and I My Truck was DONE.WOW.Now HAPPY is an understatment .I asked for the TECH. name who is TECH. SCOTT MORGAN. I will be going back there Monday and Thank him for doing a Great job.I have had nothing but Good things to say about this place .I bought the truck there had a blast. Parts dept. I get the part needed and imformation that I need to instale it.And It was a Far Price no the work done. More

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