Place is clean, look new and updated.
Staff was friendly and helpful. After The service was efficient.
Staff was friendly and helpful. After The service was efficient.
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by Anascarwash
Verified Customer
Verified Customer
Other Employees Tagged:
Agnes Pusztai
May 03, 2026 -
Family Ford of Enfield responded
Thank you for the five-star review. We’re happy the updated facility felt welcoming and that our team was friendly and helpful. It’s great to know your Ford F-150 service was efficient and we look forward to your next visit.
Absolutely incredible I bring my whole fleet of vehicles
to them And my company has been dealing with them for 20 years
to them And my company has been dealing with them for 20 years
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by JKTHURZ
Verified Customer
Verified Customer
Other Employees Tagged:
Agnes Pusztai
May 02, 2026 -
Family Ford of Enfield responded
What an honor to support your company fleet for 20 years. We’re glad the service on your Ford Transit-250 and your other vehicles continues to meet your needs. Thank you for your ongoing trust.
Prompt, thorough, friendly, close.
My new go to dealer. Why cant SARAT do as wel?
My new go to dealer. Why cant SARAT do as wel?
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by R2G2INTL3
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2026 -
Family Ford of Enfield responded
Thank you for trusting us with your Lincoln MKC service. We’re delighted that our prompt, thorough, and friendly approach feels like your new go-to option close to home. Agnes and the team look forward to serving you again.
Professional, kind,they go out of their way to help
you,and for service,they get your vehicle done in a timely manner.
you,and for service,they get your vehicle done in a timely manner.
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by joandavey2020
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2026 -
Family Ford of Enfield responded
It’s great to know our team delivered professional and kind support and completed your Explorer’s service in a timely manner. Thank you for trusting us with your Ford, and we look forward to assisting you again.
This will be last time I own a Ford.
My car was brought in November when my oil pump decided to eviscerate my engine. I just got the car back in January. That was all under warranty and
My car was brought in November when my oil pump decided to eviscerate my engine. I just got the car back in January. That was all under warranty and was handled well. So when my car broke down an hour away from home in March, I was fairly certain it was the engine again. When I called Ford they said to use their service and have it towed to Enfield. This required me to pay $650 upfront for the tow. When I arrived I explained what had happened and asked if I was going to be given a loaner. I'm a student and need a way to get to and from class. I was told I had to wait for them to run diagnostics because it might not be the engine. I pressed that I had just gotten the car back in January, what else could it be? My partner, who is a mechanic, even for a cursory look over the car, and determined it was something with the engine. Still no rental. Diagnostics took roughly a week or more. They thought it was the fuel injectors. Put those in and they didn't work. Through engineering they determined it was the turbo, which is when a majority of this went downhill. We went from not just dealing with Family Ford to dealing with corporate Ford while we tried to get some sort of deal on this turbo, because it's like $5000 and it could have been one of the parts that was effected when the oil pump broke. Corporate Ford was a nightmare. Because of my classes I asked my partner to talk to them - he also has the knowledge to talk about the issue itself - and what followed was another week of phone calls, promised follow ups and escalations, and
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by Sierra.d.sellers
Verified Customer
Verified Customer
Other Employees Tagged:
Agnes Pusztai
Apr 13, 2026 -
Family Ford of Enfield responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Apr 15, 2026 -
Family Ford of Enfield responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Apr 18, 2026 -
Sierra.d.sellers responded
My phone number is 315-528-6346 and my email is Sierra.d.sellers@gmail.com.
Should also be noted that we are only a few weeks out from getting my car back and the check engine light just turned on this morning. This is all very frustrating.
Always very satisfied with the service department and the
dealership, a very well oiled machine
dealership, a very well oiled machine
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by edgetreeservice
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Family Ford of Enfield responded
Thank you for sharing your experience with our service department. We’re pleased to hear everything operates smoothly and efficiently. We appreciate your trust in us for your Ford service.
Professional and friendly service, timely and information
was readily available when i inquired about our vehicle
was readily available when i inquired about our vehicle
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by MSNADAD
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2026 -
Family Ford of Enfield responded
We’re glad our team provided professional, friendly, and timely service for your Ford Edge. Thank you for noting how easy it was to get the information you needed, and we look forward to assisting you again.
Professional, fast to respond, very informative and easy
to deal with. Gave options for oil changes
to deal with. Gave options for oil changes
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by Wise
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Family Ford of Enfield responded
Thank you for sharing your positive experience with our team on your Ford F-150. We’re pleased Greg provided clear information and outlined oil change options while keeping everything straightforward. We look forward to supporting your future service needs.
Agnes was great.
Everything was handled very efficiently. We are happy with service at Family Ford
Everything was handled very efficiently. We are happy with service at Family Ford
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by STEPHENWEIL
Verified Customer
Verified Customer
Other Employees Tagged:
Agnes Pusztai
Mar 26, 2026 -
Family Ford of Enfield responded
It’s great to hear that Agnes took such good care of your Ford Bronco Sport and that our team handled everything so promptly. Thank you for sharing your positive experience and for the five-star review.
Easy in and out , really good service Was a pleasure
doing business with you
doing business with you
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by MYDOGSNME5
Verified Customer
Verified Customer
Other Employees Tagged:
Agnes Pusztai
Mar 19, 2026 -
Family Ford of Enfield responded
It’s great to hear that your Ford Explorer service was quick and hassle-free. We enjoyed assisting you and appreciate your business.
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