Agnes Pusztai | Page 2

Place is clean, look new and updated. Staff was friendly and helpful. After The service was efficient. Staff was friendly and helpful. After The service was efficient. More

by Anascarwash Verified Customer Verified Customer

Report | Print

Absolutely incredible I bring my whole fleet of vehicles to them And my company has been dealing with them for 20 years to them And my company has been dealing with them for 20 years More

by JKTHURZ Verified Customer Verified Customer

Report | Print

Prompt, thorough, friendly, close. My new go to dealer. Why cant SARAT do as wel? My new go to dealer. Why cant SARAT do as wel? More

by R2G2INTL3 Verified Customer Verified Customer

Report | Print

Professional, kind,they go out of their way to help you,and for service,they get your vehicle done in a timely manner. you,and for service,they get your vehicle done in a timely manner. More

by joandavey2020 Verified Customer Verified Customer

Report | Print

This will be last time I own a Ford. My car was brought in November when my oil pump decided to eviscerate my engine. I just got the car back in January. That was all under warranty and My car was brought in November when my oil pump decided to eviscerate my engine. I just got the car back in January. That was all under warranty and was handled well. So when my car broke down an hour away from home in March, I was fairly certain it was the engine again. When I called Ford they said to use their service and have it towed to Enfield. This required me to pay $650 upfront for the tow. When I arrived I explained what had happened and asked if I was going to be given a loaner. I'm a student and need a way to get to and from class. I was told I had to wait for them to run diagnostics because it might not be the engine. I pressed that I had just gotten the car back in January, what else could it be? My partner, who is a mechanic, even for a cursory look over the car, and determined it was something with the engine. Still no rental. Diagnostics took roughly a week or more. They thought it was the fuel injectors. Put those in and they didn't work. Through engineering they determined it was the turbo, which is when a majority of this went downhill. We went from not just dealing with Family Ford to dealing with corporate Ford while we tried to get some sort of deal on this turbo, because it's like $5000 and it could have been one of the parts that was effected when the oil pump broke. Corporate Ford was a nightmare. Because of my classes I asked my partner to talk to them - he also has the knowledge to talk about the issue itself - and what followed was another week of phone calls, promised follow ups and escalations, and More

by Sierra.d.sellers Verified Customer Verified Customer

Report | Print

Always very satisfied with the service department and the dealership, a very well oiled machine dealership, a very well oiled machine More

by edgetreeservice Verified Customer Verified Customer

Report | Print

Professional and friendly service, timely and information was readily available when i inquired about our vehicle was readily available when i inquired about our vehicle More

by MSNADAD Verified Customer Verified Customer

Report | Print

Professional, fast to respond, very informative and easy to deal with. Gave options for oil changes to deal with. Gave options for oil changes More

by Wise Verified Customer Verified Customer

Report | Print

Agnes was great. Everything was handled very efficiently. We are happy with service at Family Ford Everything was handled very efficiently. We are happy with service at Family Ford More

by STEPHENWEIL Verified Customer Verified Customer

Report | Print

Easy in and out , really good service Was a pleasure doing business with you doing business with you More

by MYDOGSNME5 Verified Customer Verified Customer

Report | Print