Agron Useini | Page 3

Gene is the only person you should deal with at this dealership. After 10 plus calls and voicemails trying to reach Finance department, gene stepped in and took care of what Agron and finance manager s dealership. After 10 plus calls and voicemails trying to reach Finance department, gene stepped in and took care of what Agron and finance manager should have done. Thank you gene. Ps, service department is friendly too. However they are bossed around by rude upper management. (Not Gene) More

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They were incredibly fair and straightforward. They also gave me a great value for my trade in. Best experience I’ve ever had at a car dealership. I highly recommend them! gave me a great value for my trade in. Best experience I’ve ever had at a car dealership. I highly recommend them! More

by JCARRATO Verified Customer Verified Customer

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The Internet Price is Not Real - Many Mandatory Fees Why was the previous rating removed? Do dealers have the ability to remove ratings they do not like? Current used car purchasing realit Fees Why was the previous rating removed? Do dealers have the ability to remove ratings they do not like? Current used car purchasing reality with Arlington Acura: 1. The price on the internet is not the real price. 2. The quote you receive when you inquire about the car on the internet is not the real price. 3. When you respond to your quote via email and request what mandatory fees will be part of the deal, you will not get the courtesy of a response. And yes, I called the Internet sales number requesting the same info and I never received a call back. 4. When you go to the dealership (because they seemingly won't respond to your email or voice message if you want to know the real price before you get to the dealership) you will learn they will add minimally $1700 to the used car price on the internet by adding "services" to the car that come with approximately a 500% profit margin - "etching" and "appearance protection". That then becomes the actual price. 5. On the sales floor, the great and wondrous Wizard of Oz (sales manager) sits behind his curtain (counter) and dispatches his salesman back and forth to basically tell you about how hot the car market is now and how non-negotiable the prices of these additional high margin "services" are. I cannot tell you if those additional "service amounts" are truly non-negotiable or not and I do not know what shenanigans may occur in the Finance (closing) office after they purposefully try to exhaust you on the sales floor. I left after my salesmen's second return trip from the Wizard because I could not tolerate the earlier lack of ethics in advertising combined with the subsequent and unnecessary drama in the sales process. I am not naïve, I have purchased many used cars, but this process has become even more unnecessarily dirty recently. About two weeks the car I wanted was on Carmax with a few less miles. Their process was much more transparent and I so I purchased my used MDX from them. Maybe I paid a little more. But I somehow doubt it. And frankly, I don't care. I simply felt more respected throughout their sales process. I knew the price from the outset. Arlington Acura's Internet Sales Team, Mr. Useini in Used Car Sales, and the entirety of the Arlington Acura senior management team needs to rethink how they want to earn their customers' respect and then their long term business. Yes, Arlington Acura can get away with the current yellow brick road psychodrama for now - as they and many others have done in the past. But people will remember the disrespect they were shown and over time they will find alternatives that suck less. Like I did. I understand today's marketplace. It is a seller's market. Prices are high because inventory is low and demand is steady. But that does not excuse a lack of ethics in business practices. Treat your customers with respect. Advertise the real price. Failing that, provide the mandatory fees in the text of the ad. Failing that, at least provide the mandatory service fees in the internet quote you provide. And lastly, failing that, at least respond to an email that asks for those fees. Don't make someone drive 30 minutes to your dealership to learn about these fee More

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Had a hard time getting answers for my license plates from the dealership for about a week. My sales representative finally got my message and answered all my questions. from the dealership for about a week. My sales representative finally got my message and answered all my questions. More

by DANIELMIREYA Verified Customer Verified Customer

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Just the most hassle free car buying experience ever. From the time I came to look at the vehicle which was at closing time to the signing of "paperwork" my experience was expediant and proper. No games From the time I came to look at the vehicle which was at closing time to the signing of "paperwork" my experience was expediant and proper. No games and direct communication. More

by Mbz Verified Customer Verified Customer

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Listen to me.... if you're looking at Acura products, ARLINGTON ACURA has the best PEOPLE working from sales to service (ESPECIALLY SERVICE) to make sure you get matched with the vehicle you want at the ARLINGTON ACURA has the best PEOPLE working from sales to service (ESPECIALLY SERVICE) to make sure you get matched with the vehicle you want at the price that works with your budget. EVERYONE at AA conducts business professionally, with respect and makes the process of buying a car a very pleasant experience. HIGHLY RECCOMMEND More

by greenspan930 Verified Customer Verified Customer

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The dealership service center is great. Easy and convenient to make an appointment. The service managers are friendly, courteous and are very efficient in getting my car into the service areas. Co convenient to make an appointment. The service managers are friendly, courteous and are very efficient in getting my car into the service areas. Communication between the service manager is usually very good and informative. My service manager Aamer was friendly, efficiently checked me in and took care of an issue (along with Agron Useini) I had regarding a couple of complimentary oil change/tire rotation coupons that I was supposed to have received but never received them. Aamer said that he updated my customer profile indicating that I am to receive future complimentary oil change/tire rotation service as promised to me when I signed my new car lease. So far so good. The only negative was that Aamer said that it would take about an hour for my car to be serviced and I even received a text from him saying that if I had any questions, I can text him back. After about an hour and 10 minutes, I texted him and asked him what was the status on my car but he never replied to my text. After about 10 minutes I then went back to the service area and saw him and asked him the status of my car. He said the car was done and next in line to be washed. I went back to the waiting area for about 15 minutes and saw that my car was washed and parked. I then went back to the service area again and told him that my car was washed so he then said that I can go get my car but never received any paperwork. As I started to leave to get my car another person asked me my name and then gave me my paperwork . Based on my previous experiences with my car being serviced, this communication between the service manager and me was lacking and not very good. Hopefully, this survey feedback will be read and I'm sure my next visit and service manager communication will be back to it's usual superb self. More

by ALATUAL1 Verified Customer Verified Customer

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1st visit was terrible. Offered trade in value and experience was nothing but an insult. We left.... Next day our rep called us, he spoke with I guess gen mngr Gene? Better offer brought us to the ta experience was nothing but an insult. We left.... Next day our rep called us, he spoke with I guess gen mngr Gene? Better offer brought us to the table More

by ILICHALEXANDER Verified Customer Verified Customer

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Don't buy from this dealership. I have never been treated this terribly from any company, ever. I purchased an RDX from Arlington Acura in Palatine a month ago, and they completed the paperwork incorrectly this terribly from any company, ever. I purchased an RDX from Arlington Acura in Palatine a month ago, and they completed the paperwork incorrectly to the DMV. They didn't calculate the tax correctly, they didn't fill out the information accurately such as the odometer form, and other mistakes. I can't believe an Acura dealership treats people this way. I have called their GM Gene Shankman several times, and he never calls me back. All their managers voicemails are full not accepting new voicemail messages. The only person you get to talk with on the phone is their receptionist and their BDC sales person. More

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Agron has made our experience finding great used cars a pleasure. We have purchased 2 reliable autos and will again continue to work with him for our third. This was important as our son would be driving b pleasure. We have purchased 2 reliable autos and will again continue to work with him for our third. This was important as our son would be driving back and forth from school out of state at times. He worked closely with the service department to assure we had good customer satisfaction. All of the servcie department employees have also gone out of their way to show great customer service. He educated us on beneficial features, was respectful to our preferences, priorities, and was empathetic to our financial limitations. Thanks Agron! See you again soon :) More

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