Agron Useini

Arlington Acura in Palatine responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arlington Acura In Palatine Parts! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Chinoirene7887 responded

Can’t believe I offered to pay cash for vehicle and came home with nothing still can’t make sense of how a dealership is suppose to sell cars yet I have no vehicle and was ready to pay 16k cash Scott Mattran and his team wanted me to finance a car and pay 38k plus 5k down total was 43k then I said what if I pay 8k down the finance came back to 30k plus 8 k down total 38k got there at 11am left at 1:30pm never attended me or negotiated with me they kept huddling majority of the time at front desk were all the plotting and gouging occurs final cash offer they wanted me to pay was 22+k price of Tesla s with online price of 16900.00 if anyone has experienced these tactics please notify ftc (Federal Trade Commission )

Arlington Acura in Palatine responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Arlington Acura in Palatine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Arlington Acura in Palatine responded

Thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our business. Please provide us with your contact information so that we can reach out to you directly. Thank you again for your input, and we hope to hear from you soon.

Arlington Acura in Palatine responded

Here at Arlington Acura in Palatine, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire. We apologize for the poor communication and appreciate your patience. Please let us know if you need anything else.

Arlington Acura in Palatine responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Arlington Acura in Palatine!