Ahmed Alkhafaji

Van Chevrolet Buick GMC responded

We are delighted to hear that you had such a positive experience initially and rated your visit at 99%. It means a great deal to us that Franco, Ahmad, and the rest of our team worked hard to provide you with excellent service during your pickup purchase. We understand how disappointing it must have been to receive an unexpected follow-up call that changed your feelings about your overall experience with us. Your feedback about this interaction is valuable, and we take situations like this seriously. The professional manner in which our team members communicate with customers is extremely important to us. We appreciate you taking the time to share your feedback and will look into this internally.

Van Chevrolet Buick GMC responded

Thank you for the wonderful review! We're thrilled you had a great experience and would recommend us to others. Your satisfaction means everything to our team, and we look forward to serving you again!

Van Chevrolet Buick GMC responded

Thank you for the positive feedback! While we didn't have your desired vehicle on our lot initially, we're glad our team could reach out to other dealers to find exactly what you were looking for. We're committed to going the extra mile for our customers, and we're thrilled we could help you find the perfect match. Thank you for choosing Van Chevrolet!

Van Chevrolet Buick GMC responded

Thank you for the positive feedback! We're thrilled the buying process was so easy for you. We look forward to serving you again for your next vehicle!

Van Chevrolet Buick GMC responded

We’re sorry to hear that your experience did not reflect the smooth, professional process we aim to provide. Our intent is always to clearly communicate trade-in and lease terms and work toward resolutions that respect customer expectations, and feedback like yours helps us review these processes. Please contact our Service Director, Daniel Sanchez at customerrelations@vanbuickgmc.com if you would like to discuss this further.

Van Chevrolet Buick GMC responded

We deeply appreciate your wonderful feedback about your experience with us. It's fantastic to hear that Ahmed provided such professional service and took the time to thoroughly explain everything you needed to know. We'll be sure to pass along your appreciation to Ahmed - feedback like yours truly means the world to our team. Thank you for choosing us and for taking the time to share your positive experience.

Van Chevrolet Buick GMC responded

Thank you for the shout-out to Christian, Amad, and our finance team! We’re so glad you had an A+ experience with the crew. Regarding your Family & Friends discount—we definitely want to make sure those savings are clear to you. Since those contracts can be a bit dense with line items, please reach out to us directly. We’d love the opportunity to walk through your paperwork with you. Thanks for choosing us, and enjoy the new vehicle!

Van Chevrolet Buick GMC responded

We sincerely value your positive feedback about our team's attentiveness and ability to help you find an excellent vehicle deal. It means so much to us when customers recognize the dedication our staff puts into providing personalized service. We're thrilled that you had such a wonderful experience with our team and that we could help you drive away happy. Your kind words truly make our day and motivate us to continue delivering the same level of care to every customer who walks through our doors.