Aj Nelson
Aj Nelson at Bell Road Mitsubishi

Aj Nelson

Lead Service Advisor

Bell Road Mitsubishi

1901 E Bell Rd
Phoenix, AZ 85022

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4.8
647 Reviews
4.8

647 Reviews

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647 Reviews of Aj Nelson

July 05, 2025

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Employee Rating

First oil change, in and out in about an hour. Glad to have them as my service team. More

by Dave V
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2025

Bell Road Mitsubishi responded

Thanks for the great feedback, Dave! We’re happy your first oil change was quick and smooth. We’re glad to have you as part of our service family.

July 04, 2025

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They fixed the screen blacking out but it still has usb-1 issues. I can't use the usb-c port or I get the problems right back. I'm taking ot to another dealer. More

by Joy-talsma
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Jamison Hill

Jul 06, 2025

Bell Road Mitsubishi responded

We appreciate you letting us know about the continuing USB issues. We’re sorry it hasn’t been fully resolved and understand your decision to seek help elsewhere. If there’s anything we can do to assist in the future, please don’t hesitate to reach out.

July 02, 2025

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It's easy to schedule an appointment when you arrive at the dealership someone greets you immediately my work is always done within an hour and a half to two hours and it's always done correctly and if you More

by timcgabbertlt
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jamison Hill

Jul 03, 2025

Bell Road Mitsubishi responded

Thank you, Tim! We’re glad to hear scheduling is easy and that you are greeted promptly when you arrive. It’s great to know your work is done correctly and on time. And who doesn’t love free Saturday barbecue? We appreciate your kind words and look forward to seeing you again!

July 02, 2025

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I was very happy with the service he promised I would walk away with a car and I did they was the only car lot that helped me out I would recommend them to everyone More

by eduarte5172
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

Bell Road Mitsubishi responded

Thank you for your kind words! We’re thrilled to hear you’re happy with the service and that we could help you find the car you wanted. Your recommendation means a lot to us. We look forward to assisting you and your friends at Bell Road Mitsubishi!

June 27, 2025

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They went above and beyond for my wife even during a problem that was out of their control and did such an amazing job! I would definitely come back to get serviced here More

by Gabrielespinoza2016
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamison Hill

Jun 28, 2025

Bell Road Mitsubishi responded

Thank you, Gabriel! We're happy to hear our team went above and beyond to help your wife, even with challenges beyond our control. We appreciate your trust and look forward to serving you again!

June 27, 2025

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Marco was extremely helpful when buying my brand new Mitsubishi Outlander. He showed me all the cool functions of the car and spent a lot of time with me to make sure I was getting everything I wanted. More

by melissa.cheney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Ramirez, Ash Salaita

Jun 28, 2025

Bell Road Mitsubishi responded

Thank you, Melissa! We're so glad to hear Marco took great care of you and made sure you were confident and happy with your new Mitsubishi Outlander. We appreciate the recommendation and look forward to seeing you again!

June 24, 2025

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The service was excellent. . The waiting was minimal. Very courteous employees. Appointments available the same day! More

by Romelia
Service Price Transparency
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Recommend Dealer
Yes
Jun 25, 2025

Bell Road Mitsubishi responded

Hello Romelia, thank you for your kind words. We’re glad to hear the service was excellent, the wait time minimal, and our team was courteous. We’re happy to offer same-day appointments to make your experience even better.

June 24, 2025

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Have been taking my suv here for years, 158 thousand mile and the keep it running strong More

by laurie-jleh
Service Price Transparency
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Recommend Dealer
Yes
Jun 25, 2025

Bell Road Mitsubishi responded

Thank you, Laurie, for your loyalty over the years. We’re proud to help keep your SUV running strong at 158,000 miles! We appreciate you trusting us with your vehicle.

June 24, 2025

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They always take the time to work me in and are transparent about my vehicle’s needs. More

by pnickol
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamison Hill

Jun 25, 2025

Bell Road Mitsubishi responded

Hello, thank you for sharing your experience. We’re glad our team always takes the time to fit you in and provides clear, transparent information about your vehicle’s needs.

June 18, 2025

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Employee Rating

I brought a 1997 Elispe in for a repair another shop could not identify. AJ listened and got a seniir mech. up front to talk with me. He thought he knew prob almost immediately. Dealership kept me info More

by Ctw48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick

Jun 19, 2025

Bell Road Mitsubishi responded

Thank you for sharing your experience! We're glad AJ and our team were able to identify the issue quickly and kept you informed throughout the repair process. It's great to hear everyone was helpful and accommodating. We appreciate you choosing Bell Road Mitsubishi!

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