"Awesome Experience "
- Ross Johnson
My husband and I went to several car dealerships in the area looking to find a family vehicle. We met Akeem at Herb Gordon Nissan and he was very pleasant, informative and knowledgeable about the vehicles we were interested in. The best part about working with Akeem and Mark was that they were honest and patience. I would recommend Herb Gordon Nissan to anyone looking to purchase a vehicle.
"Best Experience I Could Ask for!"
Working with Associates at Herb Gordon Nissan was the best decision I possibly could have made in buying my first new car! Since the very beginning of my search, I was embraced by the open arms of the staff at Herb Gordan Nissan. Even before I was a seeking customer and just passing by their staff literally opened the door just to see if they could assist me in some way. Immediately from that point on I knew if I was to buy a New Nissan car it would definitely be from the warm and welcoming staff of the Herb Gordan Nissan Dealership in Silver Spring. After deciding to custom fit a 2019 Nissan Altima vehicle to my buying desire on the nissanusa.com website, I was contacted by many dealers, so often that I decided to step back and only answer the most consistent advances. My phone rang for a while with inconsistent and inconsiderate callers up until I answered Akeem Clagett's call who turned out to be very intent on helping me get my dream car! The 2019 Nissan Altima was fairly new at the time and was still getting printed out of the factory, so my exact model with desired features was yet to be available, still, Akeem remained patient and persistent in sharing up to date information regarding our detailed conversations. Eventually, after months of waiting and filtering alternate car options, we narrowed the scope down to 2 desirable cars. Concluding to my final decision, after much inquiry and support I understood that a dream car was in my future thanks to the staff at Herb Gordan Nissan. I bought an optimal car, which reflects the professionalism and good character of the Herb Gordan Nissan Staff. My passion reflects less about what I bought and more so the excellence experienced in buying it, I would change nothing. Thank you Herb Gordan Nissan Staff, you all have proven to be the best!
"Awesome experience very knowledge about the vehicle"
My experience was very good. Hassle free and sales person was very knowledge about the vehicle. Everything was prepared for me. Very pleasant experience would highly recommend this dealership and sales person to anyone.
"What’s for you should come the hard way"
From the time I contacted Herb Gordon Nissan thru the purchase of my vehicle, the service was nothing less than great. Thank you for being understanding and helping in anyway you could.
Akeem was a great salesperson. He made sure my needs were met and had lots of patience! I would highly recommend him to family and friends.
"Excellent service department."
They are always prompt to diagnose and solve any problem or issues that I may have. It's my trusted dealership and I highly recommend.
Excellent experience first car buyer awesome experience price was perfect found my car exactly for me Bluetooth Xm back up camera brand new was absolutely totally professional
"Great customer care!"
- Happybuyer, Carey
My boyfriend and I, had the pleasure of dealing with Akeem Claggett. He seemed more interested in our desires than in making a sale. He was compassionate and conscientious to us. We couldn’t have asked for more. Everything we asked about, we were told “I will take good care of you “, and it was true.
"Bait and switch or incompetence - who knows?"
Unbelievable! I called with a stock number to see if the car I was interested in was available. The salesperson said he would call me in 5 minutes with the answer. He never called. So I drove out. No one at the dealership knew anything. Akeem, my "new" salesperson, told me the car was at the Audi dealership (xxx!?) Then he said it was on-site and copied my license for a test-drive - only to return saying it had been sold and how would I like to buy a similar car for a couple thousand more (xxx #2). I don't know whether it was a planned bait and switch or sheer incompetence, but I have better things to do with my time - and money.
Other Employees Tagged:
The original guy,who said he'd call back, didn't even bother to give me a name
"Amazing commitment to customer service!"
Akeem helped put me into my first car! I had been to different dealerships around the area, and most other salesmen seemed to just want to get me in a car and out the door instead of finding the right car for me. He stayed in contact with me throughout the entire process and checked up on me to make sure everything was good.