Al Abbas | Page 10

customer service I have been reaching out to the dealership for an answer on a refund due to me for the last 12 weeks. Sad to say that a dealership of this size has no I have been reaching out to the dealership for an answer on a refund due to me for the last 12 weeks. Sad to say that a dealership of this size has no communication skills. Every phone call, and there have been many by me, I get the run around, never a yes or no answer or even a courtesy call back. They are quick to take your money, but don't rush to give back what is owed you. Would not recommend this dealership to anyone, their customer service and finance area need a lesson in courtesy! More

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Michael Cummins and team were awesome! Helped us get what we wanted at a fair price. Very Happy! I highly recommend Napelton Hyundai in Aurora! we wanted at a fair price. Very Happy! I highly recommend Napelton Hyundai in Aurora! More

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PURCHASED A NEW CAR ONLINE ONCE I DETERMINED I WANTED TO PURCHASE A NEW HYUNDAI IONIQ I USED A NUMBER OF ONLINE SEARCH WEBSITES (FOUND AUTO TRADERS TO BE THE BEST). FROM THE DE ONCE I DETERMINED I WANTED TO PURCHASE A NEW HYUNDAI IONIQ I USED A NUMBER OF ONLINE SEARCH WEBSITES (FOUND AUTO TRADERS TO BE THE BEST). FROM THE DEALERS PARTICIPATING ACROSS THE UNITED STATES NAPLETON'S PRICE WAS SIGNIFICANTLY LOWEST. I THEN CONTACTED RICK CUNNINGHAM THE SALES MANAGER BY PHONE, NEGOTIATED THE DEAL (NO HAGGLING!!)-WE CAME TO AGREEMENT WITHIN MINUTES! THEN PROCEEDED WITH EXCHANGING INFORMATION ie. LENDER, INSURANCE, METHOD OF PICKING UP (I LIVE IN FT MYERS FL-THEIR DEALERSHIP IS IN AURORA, IL). I FLEW INTO CHICAGO O'HARE AND WAS PICKED UP BY A SUPER EMPLOYEE AND NICE GUY NAMED CHUCK-HE DROVE ME 30 MILES BACK TO THE DEALERSHIP. I MET WITH RICK WHO HANDED ME OFF TO A SALESMAN TO CONSUMATE THE DEAL-THEIR TOP SALESMAN JORDAN KABRANOV. HE WENT OVER EVERYTHING, PROGRAMMED THE ONBOARD COMPUTER AND LINKED WITH MY PHONE AS WELL AS TOOK CARE OF FINALIZING THE SALES PORTION-THEN I WAS TRANSFERRED TO THE FINANCE MANAGER-OMAR WHO DID A NICE JOB CLOSING OUT MY PURCHASE. THE ENTIRE TIME AT THE DEALERSHIP WAS UNDER 45 MINUTES!!! THEN AS I WAS WALKING OUT THE DOOR I MET AL (WHO I THINK WAS THE GENERAL MANAGER) I CONVEYED HOW GRATEFUL I WAS FOR THE FANTASTIC SERVICE AND PROFESSIONAL TREATMENT I WAS AFFORDED. THIS IS MY 4TH VEHICLE PURCHASED ON LINE-THE OTHER THREE WERE VERY GOOD ALSO-BUT NAPLETON STOOD OUT AS THE BEST! I'M SURE ANYONE WOULD RECEIVE THE SAME SERVICE I DID.. More

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Great Product I just purchased a Palisade from Nizar and it was a great experience. This truck is awesome. Nizar showed me how to operate the car and went threw th I just purchased a Palisade from Nizar and it was a great experience. This truck is awesome. Nizar showed me how to operate the car and went threw the entire truck with me More

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great experience Best experience I ever had at a dealership.thanks to salesman Nizar Assria.He thorghly explained all features of the vehicle I purchased...and took ti Best experience I ever had at a dealership.thanks to salesman Nizar Assria.He thorghly explained all features of the vehicle I purchased...and took time to answer all the questions that my wife and I had about the vehicle. I we’ll pass his name and dealership on to family and friends.Great guy More

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No $50 gift card Never received $50 gift card. Made several calls and emails, sales rep was Mitch. Was told I would get a response from management and never did. I wou Never received $50 gift card. Made several calls and emails, sales rep was Mitch. Was told I would get a response from management and never did. I would not trust this dealership. More

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Very impressive We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l had wanted for a long time. More

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Given a running around I had a good experience with the sales guy Alex. My problem started with the finance dept lady Kissy. She tried to sell me an extended warranty which I had a good experience with the sales guy Alex. My problem started with the finance dept lady Kissy. She tried to sell me an extended warranty which I definitively refused. She added it to the pile of the paperwork for my signature which I mistakenly signed. On getting home I checked my paperwork and found the mistake. When I went back the next day for her to cancel the policy, she was rude and disrespectful. I made several phone calls and I have taken another trip to the dealership to see the GM but the problem is still not resolved for more than 1 month now. More

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Great dealership This is our second car within a year that we bought and we love this dealer. They are very customer friendly and willing to work with you. Goran is aw This is our second car within a year that we bought and we love this dealer. They are very customer friendly and willing to work with you. Goran is awesome and so is AL from finance department! Would recommend this place to everyone I know that is looking for a car.yo More

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Very competitive pricing After spending days researching pre-owned inventory across multiple dealerships no one matched Napleton’s reasonable prices. Bought a 2017 Hyundai Sp After spending days researching pre-owned inventory across multiple dealerships no one matched Napleton’s reasonable prices. Bought a 2017 Hyundai Sport, thank you Napleton. More

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