Al Ellis

I purchased my 3rd vehicle and 2nd F150 from Five Star Ford Lincoln on Russell Pkwy in Oct 2023. I have always been a fan and loyal customer to them and it's why I traded up to the 2023 F150 Lariat. About Ford Lincoln on Russell Pkwy in Oct 2023. I have always been a fan and loyal customer to them and it's why I traded up to the 2023 F150 Lariat. About 3 months into owning this truck the driver’s side window got stuck in the down position. Eventually, after playing with the button I was able to get it back up. At least once a month the window would get stuck and then fix itself. I brought the truck in to be serviced and asked them to look at it. They lubed it up and didn't put it in my maintenance records. Again, this happened numerous times and they would lube it up until about the 5th or 6th time I brought it in, and they said that they could not touch these vehicles anymore and that this is an on-going issue with 2021-2024/5 F150's. In total I have brought the truck in about 10-13 times since I purchased it. There are only maintenance records for 4 or 5 times and sometimes it was labeled "Glass" and other times it was labeled "Other Maintenance" and then other times; they put nothing at all because they were doing an oil change and tire rotation. Sometimes the maintenance guy or girl would fix it right on the spot and nothing would be put in the system. I applied for the "Ford Buy Back Program" only to be denied because all the repair attempts didn't happen within the first 2 years of ownership or first 24k miles whichever came first. I have had the truck for 2 years and 4 months when I made the claim and I hadn't reached 24k miles yet. Now I am stuck with a $78k truck with a faulty window that they know is faulty on some 21-24/5 F150s and they won't even fix it anymore or give me a refund so I can purchase a new truck somewhere else. The fact that they sold me a truck that they knew was faulty and didn't tell me is unacceptable, but to make me stay in the vehicle knowing that they can't fix it and won't try is even worse. Don't shop here and always check your maintenance records. They are crooks. More

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I come here every time I have an issue with my vehicle, the service department is always very professional and friendly. I would 100% recommend this dealership to my friends and family. the service department is always very professional and friendly. I would 100% recommend this dealership to my friends and family. More

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Their mistakes will cost you. I purchased a 2015 F150 from Five Star Ford Lincoln in Warner Robins GA. I had to have a co-signer. The following day I find out that they have put my I purchased a 2015 F150 from Five Star Ford Lincoln in Warner Robins GA. I had to have a co-signer. The following day I find out that they have put my co-signer on the tag and title. (Most people assume that a co-signer has to be on the tag and title, but that is not true. If you co-sign and get put on the tag and title you are not only responsible if the buyer defaults on payments, you can also be sued if the buyer has an accident and gets sued). I went back and told them if the co-signer was not taken off the tag and title then the sale was over and I would not accept the vehicle when it arrived. The Finance Manager claims to have called the bank and have my co-signer removed from the title. He also says it will increase my payment amount. The new sales contract was signed and only I signed the tag and title forms. I asked if the old contract was going to be shredded and he tells me yes it would. I pickup the vehicle a couple of days later. A week later I call the tag office and find out Five Star Ford still had my co-signer on the tag and title! I call them and ask why did this happen. I am told that the wrong contract got submitted by mistake. The one that was to be shredded got put back into the sales folder and they sent it in instead of the correct one! They ensure me that this mistake will be corrected and for me not to worry. Fast forward over a month later with several trips there, phone calls to them and a four page letter to the General Manager they say that they cannot change what they did. I had to refinance the vehicle even before my first payment in order to get my co-signer removed from the title. The General Manager finally admitted to me that they made a mistake but that it was out of their hands. Plus during one of my trips to the dealership I am on the sales floor trying to get the receptionist to find the manager and I am suddenly surrounded by salesmen acting like bouncers. Then the salesman I bought from says "I liked you at first, but now you are getting on my nerves"! There is no communication between staff members at Five Star Ford. I have also found out that they ran my co-signers credit as if they were the buyer and not the co-signer. All they care about here is getting another sale and moving to the next one. Be very careful when buying from Five Star Ford because their mistakes and business practices will cost you dearly. More

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Origionally I had not planned to buy a new car but Big Al's knowlege and presentation convinced me otherwise. I'm VERY HAPPY with my decision. Al not only pointed out the advantages of Focus ownership, Al's knowlege and presentation convinced me otherwise. I'm VERY HAPPY with my decision. Al not only pointed out the advantages of Focus ownership, but his knowledge of the car itself was impressive. I have since passed some of the same information to friends and family and I will not be surprised if I see them in a new focus soon as well. Overall, I bought the 2012 Focus because after learning all that I did about it, there was no better choice. THANKS AL! Willie Brown More

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The sales person was great and really helped us alot.. I was not happy with the finance department and the way they handle the paperwork on the truck.. was not happy with the finance department and the way they handle the paperwork on the truck.. More

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