Al Mazin | Page 13

Repeat customer receiving excellent service Subaru of Wakefield: Sales manager Vinny Izzi's email offering a great deal on a 2017 Subaru Outback. Of course we went to our favorite sales professi Subaru of Wakefield: Sales manager Vinny Izzi's email offering a great deal on a 2017 Subaru Outback. Of course we went to our favorite sales professional, Al Mazin, to help us again, as he did with both previous purchases. Al worked worked with us at length to make sure that we were completely satisfied with the Subaru we chose. He was very patient and pleasant. We would definitely recommend Subaru of Wakefield and Al Mazin. More

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Forester '15 My car was totaled in an accident on Saturday, Jan. 7, '17 and I was able to look at used vehicles on the following Tuesday late afternoon. I spoke wi My car was totaled in an accident on Saturday, Jan. 7, '17 and I was able to look at used vehicles on the following Tuesday late afternoon. I spoke with Al about what I wanted in a vehicle and what I wanted to spend. He showed me a couple of used vehicles and we went for a ride. He was very informative and helpful. I then spoke with the sales manager Vinny and he had reasonable numbers and decided I needed to come back during daylight hours the following day and check them out again, before making a decision. I did and my choice was 2015 Subaru Forester! I picked it up on Friday before the long holiday weekend. Thank you Vinny I. and Al M for an excellent car shopping experience!!! More

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AMAZING - Al Mazin!!! We have been driving Subaru's for 20 years. We purchased our last two vehicles from Al. He went over and above to help us in every way. It was a pleas We have been driving Subaru's for 20 years. We purchased our last two vehicles from Al. He went over and above to help us in every way. It was a pleasure working with him , and when it's time for the next car, we will absolutely want to do business with him. Both Al and Christine in Service have always been professional and delivered the highest quality of customer service. Tom and Bernadine More

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Have always been happy with their service Been going to Subaru of Wakefield for over 25 years for sales and service. No one better...Christine in the service department is very knowledgeable, Been going to Subaru of Wakefield for over 25 years for sales and service. No one better...Christine in the service department is very knowledgeable, nice, and easy to work with. Al in sales is also very nice. More

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Awesome! From start to finish my experience at Subaru of Wakefield was very pleasant. Al Mazin explained all of the paperwork to me and when I took delivery of From start to finish my experience at Subaru of Wakefield was very pleasant. Al Mazin explained all of the paperwork to me and when I took delivery of my vehicle he went over everything with me and that was a lot. So much new technology, so many manuals. More

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Quick and Seamless Al was extremely helpful from the beginning to when I drove off the lot with my WRX. Great person to work with! Would highly recommend to anyone looki Al was extremely helpful from the beginning to when I drove off the lot with my WRX. Great person to work with! Would highly recommend to anyone looking to buy a Subaru! More

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Horrible Experience My wife and I tested 15 different cars and car brands. We went to Subaru of Wakefield twice. First time we did a test drive was with Sydney Wandyck. H My wife and I tested 15 different cars and car brands. We went to Subaru of Wakefield twice. First time we did a test drive was with Sydney Wandyck. He looked totally disinterested in making a sale and never said anything about the car unless I said something about it, in which case he replied with “yes”, “no” or “I don’t know”. Didn’t even know how CVT works and was on his phone for the duration of the drive. The second time we met with Perry Mallias, almost the same deal as Sydney with the exception that he just gave us cars to test and went back inside. But we liked the Subaru Legacy with added on package and decided to go with it. So I emailed ten different Subaru dealerships in my area and tried to negotiate the price. I was offered a couple of good deals but eventually decided to go with Subaru of Wakefield because they were the closest to me and have promised to match the lowest price and give me the exact car that I want. Anna Rosa, the internet sales person, even offered $250 price guarantee on top of the match. So I told them I am ok if they keep that $250 as long as they don’t give me any issues and try to renegotiate the price when I come in, my wife simply hates that as do I. Plus their car MSRP was $300 more than the lowest offer so I thought I was going to be nice in order to avoid any “misunderstandings”. And wouldn’t you know it, there was a “misunderstanding”. When we came in Anna Rosa took a minute to remember who I was even thought I told her 30 minutes prior that we are coming in to buy a car. That was the red flag for me right away. Once we sat down Al Mazin, the sales guy, presented us with the offer that was $700 more than the price we agreed on. After I pointed out that’s not the correct price he said he couldn’t find any emails from Anna. So I showed him the emails. Then of course he had to go check with the manager and Anna; you know how that goes. After 15 minutes he comes back with the price reduction of $200, still $500 more than agreed. So at this point my wife is pretty aggravated, she told me specifically she did not want to go through this “misunderstandings”. So I’m thinking, ok, let’s see the car and then we can talk again. Boy was that a surprise. I asked for either silver or carbide exterior with dark interior; instead Al presented us with gold exterior and white interior. I’m thinking gold looks nice, I can live with that, but we have a kid in the back, no way am I buying a car with the white interior. Al tried to convince us that they can find a car we are looking for but needs time and MORE MONEY. We, of course, walked out with no car. Then they tried to apologize via email for the “misunderstanding” because some things can be “confusing”. I’m an analyst; I work with confusing things all day long. Of course I told them to go to xxxx and don’t try to contact me again. And of course they did contact me again. And on top of that they tried to blame Quirk Subaru from Quincy for “misleading me with their deceptive advertising”. I mean who does that?? What kind of a xxxxxxx blames other dealer for offering a better price after what they did to us? But there is a happy ending to this story. We found the car we wanted at the Natick dealership, walked in with the agreed price and walked out 30 minutes later with the smile on out faces. Thank you Subaru of Natick. More

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The Best! Love this dealership, everyone is so helpful, but Al Mazin is the best. He took the extra time to make sure we got the right car and was able to move Love this dealership, everyone is so helpful, but Al Mazin is the best. He took the extra time to make sure we got the right car and was able to move the deal along fast so I could get out of my old car which was in sad shape. More

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Thanks again Al This was my sixth car I purchased from Al and as always everything was great. The whole team is on point. I'll be back again to talk to Al This was my sixth car I purchased from Al and as always everything was great. The whole team is on point. I'll be back again to talk to Al More

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Al Mazin is Amazin! I bought a Subaru Forester from Al in 2003. It was a wonderful car and lasted until this summer (thanks to what always seemed like solid repair work, I bought a Subaru Forester from Al in 2003. It was a wonderful car and lasted until this summer (thanks to what always seemed like solid repair work, also from Subaru of Wakefield). I went back to Al again this time and he was great - took care of every detail, helped me get the most in trade-in for the old car, didn't promise more than he could deliver but got me exactly the new car I wanted within a reasonable time line. Plus he's just a nice, friendly, honest guy. I'd highly recommend buying from him. More

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