Al Ramezan | Page 2

We came in and they got us in a car after another koons said it was sold.. Rudy and Al were fantastic. We had some problems with the vehicle and you guys put us in a loaner and took care of us... thank you said it was sold.. Rudy and Al were fantastic. We had some problems with the vehicle and you guys put us in a loaner and took care of us... thank you guys for everything... we even got free gas! Ty Rudy and Al... More

Report | Print

I found the vehicle I wanted online and went to test drive it on a Saturday at Koons in Arlington. I liked the car and decided to apply for financing. I was given a sheet with some payment options and i drive it on a Saturday at Koons in Arlington. I liked the car and decided to apply for financing. I was given a sheet with some payment options and interest rates, which were very high. I politely said no thanks and left. After thinking about it, I decided to go forward with their offer, given the current credit situation in our economy and the great price of the vehicle. When I called to tell the salesman that, he indicated that that was only a pre-approval and I would need a cosigner. I couldnt quite undertand this, since they ran my credit and gave me this peice of paper showing what my payments would be if I agreed to these terms. I then got a family member to cosign for me, who unfortunately lives in New York. This family member called and gave all of his information over the phone and was told the paperwork was to be mailed out to him the next day, once I came in and delivered my down payment and signed my portion of the paperwork. I went in the next day (on a Friday) and waited over an hour to see the sales manager to sign the paperwork, even though I told them I was in a hurry. I left the dealership at 12:30 and was told the papers were to be overnighted to my family member to sign and send back and I should have my car by Tuesday. After following up on Monday evening, I found out the paperwork was never sent and didnt get Fed-Exed until Tuesday! Originally they were just going to send the paperwork regular Fed-Ex until I told them I needed the car by Friday for a trip, so they overnighted it. It arrived on Wednesday and was immediately filled out and in the Fed-Ex drop box by 1:30 to be overnighted back....however the return envelope was not filled out proporly and it was returned to my cosigners house! He then sent it out AGAIN but not scheduled to arrive until Friday. It is now Friday - 1 week after I signed everything and gave them my deposit in cash and I still do not have the car! I was just informed yesterday that the state inspection would not be done until they get the paperwork back, although I was told that it would be done before the vehicle was delivered. All in all, this has been the worst car buying experience of my life and I hope that others will read this and go elsewhere to buy a vehicle! More

Report | Print