We purchased a 2009 Corolla from Koons Toyota Arlington in 2008. We received a note in March that we were under recall for the Takata airbags, and would be notified when we would be able to bring in the car to have it remedied. In the meantime, no one should sit in the passenger seat. We received no follow-up notification that the remedy was available, and it was only through investigating the NHSTA website did we find out that we should be able to get it repaired. I called last week to schedule a repair and was told they had to order the part, but could repair the airbags today, Wednesday at 10 AM. I received a confirmation call on Monday for our appointment. My husband took time off work and drove from Silver Spring MD to have the repair done, and when he arrived, he was told the part was not available. As you can imagine, this is an incredibly frustrating experience. We plan to drive 300 miles tomorrow for Thanksgiving, and now one of us will have to sit in the back seat for the entire trip. We were offered no compensation for this trouble (i.e. a loaner car for our Thanksgiving trip or discounts off other services). There is no reason the service department could have not have notified us earlier that the part would not be available. This is not the only trouble we have had with the service department (we were overcharged for tire replacement and although they promised to reverse the charges they have not yet done so). I expected at least a base level of service from Toyota and have been unsatisfied.