Alan Chicione

Great Experience I had a great experience. Alan was very nice and friendly. He helped me find the perfect car that actually matched perfectly with my budget! The car h I had a great experience. Alan was very nice and friendly. He helped me find the perfect car that actually matched perfectly with my budget! The car had everything I was looking for and more. He was able to tell me a lot about the car which made me really comfortable while I was test driving it. More

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Great selection and prices Sale process was quick and painless. Did have trouble getting truck in to get detailed. Was a minor issue. Had to reschedule to come in after I alr Sale process was quick and painless. Did have trouble getting truck in to get detailed. Was a minor issue. Had to reschedule to come in after I already took off work and drove 30 minutes to get there. Must have been a lack of communication. Other than that I would say it was an enjoyable experience. More

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Thank you! A very friendly and helpful staff that provided excellent customer service. The sales staff listened to our needs and provided us with options that fi A very friendly and helpful staff that provided excellent customer service. The sales staff listened to our needs and provided us with options that fit perfectly with our needs and within our budget. More

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Thank you! My husband and I just bought a new Jeep today and had a fabulous experience. It was the first time I worked with a car dealer (Alan Chicoine) that I f My husband and I just bought a new Jeep today and had a fabulous experience. It was the first time I worked with a car dealer (Alan Chicoine) that I felt was genuine and honest. Everyone else that we worked with the rest of the day was just as fabulous. Thank you for a great experience today everyone!! More

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Great Sales...Poor Service All departments of a company are important to the continued success of that business. I have purchased three automobiles through Stew Hansen's, but th All departments of a company are important to the continued success of that business. I have purchased three automobiles through Stew Hansen's, but the first two were through the real Stew Hansen that was on Ingersoll Avenue in DesMoines. I always had my cars serviced through the Stew Hansen service Department...with no problems and very good service. This company has changed in it's service department. Four years ago I purchased my Town & Country van with the help of Alan Chicione...exellent salesman who always called me after I had any service done on my van to make sure I was still happy and to contact him if I was considering a new or different vehicle. I actually can not say enough good things about the sales or sales support team at Stew Hansen...but I will probably not ever go back to Stew Hansen. Proper service on any mechanical is very important...be it your furnace system, your computer, or your car...and the service department at the new Stew Hansen on Hickman is not the reliable service department that was on Ingersoll. It took three attempts for the service department to figure out what the grinding noise was when I drove my van...they put on new stuts but the noice continued. Next appointment they assured me it was fixed...it wasn't. The third appointment they said it was actually a bad part within the power steering...that turned out to be the real problem....well, at least I have new struts! I continued having my van serviced by Stew Hansen. The next thing that went wrong was the driver side automatic window motor needed to be replaced.The window operation was fixed with the new motor, but the technician sliced up the inside door panel and weather stripping when he removed the inside door panel. I pointed the damage out right away but Marco said his technician did not do the damage. He said they would replace the damaged weather stripping though...but only because I was a good, loyal repeat customer. I had not sliced up my own door panel! He said he would call me when the new ordered weather stripping was delivered. I waited a week...no call. I called him to find out that the weather stripping was there and to schedule another appointment but I had to wait another week. So...a week later I have the factory issued weather stripping installed, but then the inside door handle won't work correctly...so I had to make another appointment. At this appointment Marco said that the handle spring may need to be replace and that it was nothing they did when they put back the door panel. I pointed out to him that the door panel was shifted forward and not put back correctly and that the weatherstrip was all uneven and waffled. I was treated like I was just a complainer, even though everything I said was true and that is when the service manager, Todd Giblin, came out and tried to handle the problem. He did see that the door panel was chipped and covered in oil and that the panel was shifted and that the door handle and door still was not functioning correctly. He said he would take the car back to the technican and an hour later it was finally fixed somewhat, but still not correct. It will cost me even more money...but I plan on taking my van to Karl Chevy to have the problems fixed and to have my regular maintainence done...I understand that they also have a good sales staff, so if their service department is better (and the reviews say excellent service Dept.) I will probably buy my next vehicle through Karl ! Sorry Alan...you were an excellent sales person. More

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I am a recent widow who had never purchased a vehicle by myself...Married 43 years and was left with a dieing car. I had been looking, test driving,and going from dealership to dealership...having one horri myself...Married 43 years and was left with a dieing car. I had been looking, test driving,and going from dealership to dealership...having one horrible experience after another. None of the other dealers understood or even seemed to care about what I was going through...then I saw a Stew Hansen add with several minivans listed. Alan Chicoine took my call and possibly thought "this woman needs help"...so he did just that. Alan was very helpful, and I purchased the minivan that was perfect for me. Sean King handled the financing aspect of my purchase. Could you ever say that the financing part of purchasing was enjoyable? Sean put me at ease and guided me through everything and I actually had a smile on my face when I left his office. If you are a single woman, or a widow, do not go to any other dealer in town! I wish I had gone to Stew Hansen when I first started my auto search...I would have saved myself a lot of heartache and headache. Thank you Stew! More

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