I bought a brand new Wrangler from this dealership 2 months ago and my windshield has started thermally cracking since I bought the car.
The salesman represented to me that all cars were sold with bumper to bumper warranty for 3 years and that anything that needed to be lubricated would be covered for 5. They have since told me this is not true. This is the first of many lies.
The dealership's collision center refused to make an appointment with me to check the crack the day the crack happened (a process which takes two minutes at most) hoping the crack would grow and so they wouldn't have to replace the windshield. The next day, when they finally did get around to checking the crack, the collision center falsely asserted the crack was due to a rock chip, claiming they pressed a ballpoint pen on an area of the crack that is unnoticeable to the human eye because it is behind a black surface.
When I complained to the people at the dealership who represented that I had bumper to bumper coverage, they said they only asserted they had told me I was covered by basic coverage, which is a lie, and that they couldn't do anything because it was on Chrysler to decide what was covered by the manufacturer's warranty. They then gave me a number to call at Chrysler.
Chrysler refused to honor their legal obligation under the lemon law to replace the defect in the windshield, called the dealership collision center who told them "I was aware there was a rock chip in the windshield." This is also a lie, and I made it clear with the collision center I did not think there was a rock chip but was aware they thought there was a rock chip. Chrysler then said they back their dealerships 100% and that they were closing my case (one in which they were opening just to close immediately) due to what the dealership told them, making the dealership's assertion that the decision was up to Chrysler also a lie because Chrysler relies on the decision of the dealership.
There is a lot of lying by this dealership and Chrysler, and Chrysler does not abide by the lemon law. What's more astounding is the fact that neither the dealership or Chrysler want to help me out, after I just bought close to a $30,000 car, for a windshield that costs a few hundred dollars, even though I've owned Jeep brand vehicles for over 10 years.
Their story that it is a rock chip also doesn't even make any sense, because the windshield is only two months old. If Chrysler is telling me their windshields are susceptible to being chipped by rocks so often that I have to replace the windshield more often than I get an oil change, then they clearly don't have a quality product.
Do not buy from this dealership or from Chrysler. I recommend buying a German manufactured car or a Volvo. The people who run those companies have values that align more closely with Midwestern values. They are people of their word, unlike everyone I had to deal with today at the dealership and at Chrysler.