Alan Mansfield
Alan Mansfield at Mercedes-Benz of Midlothian

Alan Mansfield

Service Advisor

Mercedes-Benz of Midlothian

12200 Midlothian Tpke
Midlothian, VA 23113

4.6
110 Reviews
4.6

110 Reviews

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110 Reviews of Alan Mansfield

June 09, 2025

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Employee Rating

Staff was very professional on time. Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you More

by NEWYORKTP
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Recommend Dealer
Yes

June 06, 2025

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Worst communication ever from a service department. They believe email is the best form of communication when your car may need service. Very untrustworthy! More

by Big Bay
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Wilder Hickman

June 05, 2025

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The service was efficient and timely. The accommodations while I waited for the car were pleasant. More

by tincharris
Service Price Transparency
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Recommend Dealer
Yes

June 03, 2025

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I had great experience with this dealership! The costumer service was outstanding. I truly appreciate the quality of the work they did! More

by Yoselin Martinez
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Recommend Dealer
Yes

May 31, 2025

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Expert, knowledgeable, and skilled mechanics. Love the videos showing the mechanical problem. All employees were friendly and helpful. My advisor was very good with keeping me informed on repa More

by Ivy
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Recommend Dealer
Yes

Other Employees Tagged: Robert Gruwell and the cashier

May 29, 2025

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Great service and very welcoming. Clean and just all out great customer service. I’m glad i went More

by MMITCHELL140
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Recommend Dealer
Yes

May 29, 2025

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Alan has been super to work with. His patience in diagnosing my problem has been impressive. More

by STANLEYMACQUE05
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moss, Tarek Hakki

May 26, 2025

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They usually do a good job. But right now the wiper blade on the driver side leaves a dirty spot on the window. Should I bring it in or call? More

by MARGARETSARSFIELD
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Recommend Dealer
Yes

May 25, 2025

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I don’t understand why the dealership charge extra from the initial diagnostic to diagnose the obvious problem in my vehicle like coolant leak and spark plug. More

by RN97md29
Service Communication
Recommend Dealer
No

May 22, 2025

Dealership Rating
Employee Rating

Mercedes Benz of Midlothian is awesome. I have had great experiences with them for the past 10 years. More

by MRST57
Recommend Dealer
Yes
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