Alan Mansfield

I received great service and a welcoming response from Ryan Pulley (general manager), Scott Lambert in service Tim Lyons (master technician ) as well as other staff. Ryan Pulley (general manager), Scott Lambert in service Tim Lyons (master technician ) as well as other staff. More

Report | Print

Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More

by EWARE108 Verified Customer Verified Customer

Report | Print

From start to finish, everything was well done. i have been this dealer successfully for years i have been this dealer successfully for years More

by DBROTHERTON2 Verified Customer Verified Customer

Report | Print

When buying a car or having one serviced the people at Mercedes of Midlothian are always prompt and courteous Mercedes of Midlothian are always prompt and courteous More

by MAITLANDSERVICE Verified Customer Verified Customer

Report | Print

The people was pleasant and very helpful the dealership atmosphere w very calm the service was excellent I enjoyed having my vehicle service there atmosphere w very calm the service was excellent I enjoyed having my vehicle service there More

by melvagreen97 Verified Customer Verified Customer

Report | Print

Excellent service. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. More

by mzzchill2012 Verified Customer Verified Customer

Report | Print

Im always impressed their customer service. It is top notch for sure. They also keep you informed of progress & very transparent of cost. It is top notch for sure. They also keep you informed of progress & very transparent of cost. More

by CONNIEALPHIN Verified Customer Verified Customer

Report | Print

On Multiple occasion’s I have taken my vehicle here for service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed last week. After picking up my truck and getting home I noticed my fan was running Which it had never done before in the couple of years I’ve had the truck. I took the truck back on yesterday, August 25 for them to assess the situation with the fan and was constantly told that whatever they did with the recall did not cause my fan to come on and there’s nothing wrong with my truck However, every time I turn my truck off, my fan is running loud as if my car is still running and I feel like there is an issue and they just don’t want to take accountability for either the recall, causing this issue with the fan or when performing the recall Breaking something . This has been the trend with this dealership. I had the same issue with the previous vehicle that I ended up selling because I continuously had a burning smell coming from under my hood after taking it for a service at this dealership. More

by COLENIY Verified Customer Verified Customer

Report | Print

Very polite and friendly service team, everyone is welcoming and was to work with at this location welcoming and was to work with at this location More

by HEROWE72 Verified Customer Verified Customer

Report | Print

Nicole is always very professional, a great listener, very knowledgeable and kindly provides exemplary customer service. very knowledgeable and kindly provides exemplary customer service. More

by Brenda Verified Customer Verified Customer

Report | Print