Alan Rhode | Page 11

Excellent experience. I appreciated the willingness of the team (Alan and Dawn and Patty) to present me with a reasonable price and to be fully available to both solicit an I appreciated the willingness of the team (Alan and Dawn and Patty) to present me with a reasonable price and to be fully available to both solicit and answer my questions. I also value Alan’s commitment to be my liaison with service, for the foreseeable future. More

by Newbuyer30 Verified Customer Verified Customer

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5 Toyota Corollas and going strong! This week my wife and I purchased a 2018 Toyota Corolla. Over the past years we have purchased 5 Corollas (including this 2018) with Alan Rhode being This week my wife and I purchased a 2018 Toyota Corolla. Over the past years we have purchased 5 Corollas (including this 2018) with Alan Rhode being our sales person for all 5 purchases (1996, 2000, 2005, 2013 & 2018.) With each purchase Alan has been a superb sales person; assisting us with the color selection by walking with us on the lot, answering all our questions, explaining the car's instrument panel controls and switches, etc. Whenever we required service on one of our cars Alan was always there to help us. The service dept. is great; always fast & answering our questions. Like your commercials say "TO BE SURE". More

by Stan F. Labacz Jr. Verified Customer Verified Customer

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Solid Dealership I recently purchased a 2018 Toyota 4Runner. My experience was satisfying. We came to terms fairly quick. Service was required due to the off road p I recently purchased a 2018 Toyota 4Runner. My experience was satisfying. We came to terms fairly quick. Service was required due to the off road package which was great and spot on. I would definitely consider purchasing another vehicle from this dealership in the future. More

by wlange13 Verified Customer Verified Customer

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Great experience! Alan helped to make car shopping a positive experience. From the moment we walked in, he treated us as if we were family! He thoroughly explained ev Alan helped to make car shopping a positive experience. From the moment we walked in, he treated us as if we were family! He thoroughly explained everything (in a way in which I could understand!) This was my first car-leasing experience and it was very enjoyable. I would recommend Alan to anybody! Also, a huge thank you to Mike and Tim from finance as well!!!! More

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Great service and friendly, experienced salesman. When our previous salesman left the organization we were immediately contacted ed by Alan Rodes. He did not skip a beat but followed up, made appointm When our previous salesman left the organization we were immediately contacted ed by Alan Rodes. He did not skip a beat but followed up, made appointments, contacted us be email and made the decision easy. Wish all my transactions were like that! More

by REGINA1MAHONEY Verified Customer Verified Customer

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Recovery Things started out rocky but they took the steps needed to make things right and are replacing the parts that were needed. The only small downside is Things started out rocky but they took the steps needed to make things right and are replacing the parts that were needed. The only small downside is another trip to service once the parts arrive. More

by MINN1VIKING Verified Customer Verified Customer

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Very disappointing My newly delivered car had scratches in the clear coat that was on the hood and the interior of the vehicle was not clean and had stickers still in pl My newly delivered car had scratches in the clear coat that was on the hood and the interior of the vehicle was not clean and had stickers still in place that should have been removed. The issues started when I picked up the loaner car and had to give the service person a credit card, when I asked him why he stated “I case you disappear and don’t return the rental” ; Really! Why would I take off with a RAV4 loaner and leave my brand new 2018 Higblander XLE that cost me over $10 more than the loaner was worth? I travel for business and rent cars on a regular basis, I usually get a copy of the rental agreement in case I was stopped and asked to produce registration, they said I didn’t get any paperwork, and usually the rental is clean, this car looked like the outside had not been washed in weeks. They took my vehicle and promised I would be 100% satisfied after they had it detailed at their Mercedes dealership. They had my car for over a week,when I returned to pick It up, the inside still was not completly cleaned, they used some type chemical on the inside door panels that discolored the plastic, they exterior was not clean and had dirty streaks in several areas, and we found a couple scratches in the left rear quarter panel. So now it is Saturday morning and we are spend our day off work waiting in the dealership while they attempt to fix the issues we have with this new vehicle. The Sales manager came out at dinner looked but just sent it back for additional work, he offered no apology for our inconvenience. I am a very loyal Toyota customer that bought my first Toyota in 1979, I have never had an experience like this at any other Toyota dealership. I am very disappointed with this experience. More

by MINN1VIKING Verified Customer Verified Customer

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Bought new car, service was applying xylon coating The service people were great, the loaner car was very nice, and my new car looked even better with the coating. Thanks so much to Alan Rhode for hel The service people were great, the loaner car was very nice, and my new car looked even better with the coating. Thanks so much to Alan Rhode for helping me select this wonderful car. More

by CSCONEY Verified Customer Verified Customer

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Great experience Alan was very helpful and answered all our questions he showed us on the car all the features he said if any questions to give him a call. No proble Alan was very helpful and answered all our questions he showed us on the car all the features he said if any questions to give him a call. No problem More

by MLMALINCHAK Verified Customer Verified Customer

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The salesman Alan Rhodes Mr. Rhodes was the most professional, honest caring car salesman I have ever dealt with. He was very curtiious ,and polite. He went out of his way to Mr. Rhodes was the most professional, honest caring car salesman I have ever dealt with. He was very curtiious ,and polite. He went out of his way to make sure all of my questions were answered to the fullest.when I left there after leasing the car, I really felt Iwas treated professionally. I least two other cars from Faulkner from a different salesman whom is no longer employed with Faulkner. I felt like I was lied to and taken advantage of. I was very hesitant about coming back for my third car, thank god I was lucky to meet with Mr. Rhodes. The way I was treated with Mr. Rhodes will definitely keep me coming back to Faulkner , and continuing leasing my cars from Faulkner because of my experience from Mr. Rhodes. Faulkner should be very proud to have an employee like Mr Rhodes. I will also refer Faulkner Toyota to my friends. I have been dealing with Faulkner Toyota for the last Six Years and your service department is outstanding, and I feel I was treated very well, every time I brought my car in to be serviced for any N More

by JTG71645 Verified Customer Verified Customer

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