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Toyota of Cool Springs

Franklin, TN

4.7
1,158 Reviews
Call Dealership (615) 861-8524
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1875 W McEwen Dr

Franklin, TN

37067

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1,158 Reviews of Toyota of Cool Springs

October 31, 2026

Good service department with certified techs. Techs point out timing for repair or replacement. Reasonable upselling. More

by mvaughn1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahand Barwari
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October 31, 2026

The service department at Cool Springs is always consistently good. CJ is the ABSOLUTE BEST!!!! He is always straight and honest about the care of both of my Toyotas. I trust him completely with m More

by dsands0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Allen
Print
October 30, 2026

Have had my car serviced twice and have had excellent service both times. Rep Matt Vaughn is the best. More

by d.jackel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Vaughn
Print
October 30, 2026

I am disappointed that my vehicle was returned to me with incomplete repairs. My front passenger-side light is not functioning, and my dash camera, which was damaged in the accident and previously reported, More

by meeyah12
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Lawrence
Print
October 30, 2026

Whenever I bring my truck to Toyota of Cool Springs, they make sure that everything I need, is taken care of. Thanks. More

by Underwoodinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donta and Mary
Print
October 30, 2026

Always friendly. .. very quick too. A giant rub would be the amount of Toyota recalls.. Why did I spend so much on a new Land Cruiser in 2025 to now be told ( l More

by roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
Print
Nov 01, 2026 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 29, 2026

Had a great experience at this dealership. Everyone is so nice and knowledgeable. Would recommend them More

by kcory661
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wes and Ryan, Carlos Griffin
Print
Oct 31, 2026 -

Toyota of Cool Springs responded

Hi, thank you for your wonderful review! I'm thrilled to hear that you had a great experience and found our team to be nice and knowledgeable. We strive to provide customer-centric service, and your recommendation means a lot to us; we look forward to supporting you again!

October 29, 2026

Great waiting area with comfortable seating and coffee and a friendly, attentive staff, Thorough service, caring and prompt. More

by a_rasmus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Howard, Justin Head
Print
Oct 31, 2026 -

Toyota of Cool Springs responded

Hi, thank you for your wonderful review! I'm thrilled to hear that you enjoyed our great waiting area with comfortable seating, coffee, and our friendly, attentive staff. Your feedback about our thorough service means a lot to us, and we look forward to providing you with reliable support and quality service on your next visit!

October 28, 2026

Michael Dallaire was awesome to work with, I appreciate thing getting taken care of the way they should be More

by Aidanmccroskey24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
Print
October 28, 2026

Quick and thorough. Comfortable waiting area. Always get great service and easy to make appointments. More

by Rick O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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