Alan Scott | Page 4

Feeling good about our new car. Our initial contact was with Kimberly. She was very professional and knowledgeable in helping us understand the pro's and con's between a Pilot and Our initial contact was with Kimberly. She was very professional and knowledgeable in helping us understand the pro's and con's between a Pilot and CR-V. She also helped in explaining the differences between CR-V models. Although we only met personally with her one time, Kimberly stayed in touch and kept us informed of opportunities via email and texting over a 3 -4 month period. She is the reason we returned to the dealership. When we returned to the dealership (without an appointment) Kimberly was busy with another customer and we were referred to Jordan. Jordan is new with only 3 days on the floor prior to our visit. We found him to be professional, friendly, enthusiastic and very knowledgeable in explaining the many features included on the CR-V EX-L. Not being a tech savvy buyer, Jordan was patient and provided us with useful, straight forward explanations that we could understand. He was quick to show us various models, colors, interiors, etc in helping us find the CR-V we wanted. When we began discussing trade-ins and pricing, Jordan sought the help of others and did so in a timely manner. We were not ready to make a decision that day and made an appointment to return the following day. When we returned, Jordan had the CR-V we were interested in buying staged and ready for us. Since we didn't agree in the initial price, Jordan facilitated bringing in the people needed to complete the deal. Negotiations were polite and direct and an agreement was reached in a reasonable period of time. Our only complaint was the time it took to complete the paper work as we waited over an hour to sign the documents. Also, Alan was called upon to during our visit to fix a problem in setting up the radio and he was super, solving the problem in 5 minutes. More

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Gates Honda is my forever dealership Big thanks to Alan and Matt for making my experience a smooth one! They both went above and beyond to make sure I got the car I wanted! Big thanks to Alan and Matt for making my experience a smooth one! They both went above and beyond to make sure I got the car I wanted! More

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Stress free and Genuine Everyone we encountered, from the moment I walked in to the moment I drove off in my Pilot, was so helpful, patient, and knowledgeable about the vehic Everyone we encountered, from the moment I walked in to the moment I drove off in my Pilot, was so helpful, patient, and knowledgeable about the vehicle and the entire buying process (and they continue to help with any questions.) Patrick Ellis, our Sales Consultant, has been available to me since day one to teach me about all the features on my car. He can answer anything! He is genuine and sincere and we will certainly be repeat customers. More

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Great Experience! I'll purchased over 12 vehicles in the last 10 years. Great Experience every time deal with the Gates Honda Team ! Any time my friends and family are I'll purchased over 12 vehicles in the last 10 years. Great Experience every time deal with the Gates Honda Team ! Any time my friends and family are looking to purchase a new or used vehicle I recommend Gates Honda! More

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Always a pleasure! I made my fourth purchase with Gates a couple of weeks ago. The reason for my repeat business has been the relationship that I have established with A I made my fourth purchase with Gates a couple of weeks ago. The reason for my repeat business has been the relationship that I have established with Allen and my salesman Mathew. Allen has always showed me respect and made me a fair deal. Respectfully, Gary Smith Winchester, KY More

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