I had been in the market for a newer vehicle for several months before visiting Gates Honda in Richmond. Due to financial constraints, I didn't think it was possible for me to land a vehicle like the 2016 Certified Honda Accord Sport. The friendly and knowledgeable staff of Gates Honda showed me otherwise and was able to go above and beyond my expectations. I am absolutely thrilled with my new car and couldn't be more grateful, I love it!
My mother has done business with Gates several times and based off her experience, I decided to give them a try. I worked directly with Patrick Ellis and Alan Scott and I couldn't be more pleased. Patrick, my sales associate was distinguished in his knowledge on the vehicle, kind, honest and very straight forward. He was easy to talk to and made me feel relaxed during the process. As we all know, buying a car can be stressful, but not at Gates. I instantly knew that I was in the right place for business. Alan, the sales manager, crunched numbers several times to ensure that I was getting the best deal possible, with an acceptable interest rate. Both Patrick and Alan are absolutely wonderful and I appreciate their hard work so much!
Overall, I didn't meet one person in the Gates Honda family during my visit that wasn't warm and welcoming. The staff at Gates has truly gone above and beyond to ensure excellent customer satisfaction and I won't be doing business anywhere else!