Albert Botello
Albert Botello at Frank Brown Auto and Truck Ranch
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Albert Botello

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

5802 TX-327 Spur
Lubbock, TX 79424

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4.8
163 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

27 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.8

163 Reviews

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163 Reviews of Albert Botello

August 12, 2022

Dealership Rating
Employee Rating

Good job There friendly they help me with my car and also with the oil change More

by brenda.posadas1987
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: The person assisting making the appointments

Aug 16, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 10, 2022

Dealership Rating
Employee Rating

2nd time working with this dealer. The first was awful. Thanks to the pandemic and cat situation, I had to go back as this is the only local Honda dealer. If I were rating by this last More

by mersalas
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Emilio, Chris?

Aug 10, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 04, 2022

Dealership Rating
Employee Rating

Albert is a great salesman. Always finds me what I'm looking for,and never gives me the run around. Albert is the reason I have purchased 4 vehicles from Frank Brown. Keep up t More

by vasquez_187
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Aug 04, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 08, 2022

Dealership Rating
Employee Rating

Everybody doing a good job with costumer service I would recommend this to family members or friends to buy a car. More

by brokenglass50
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 15, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 07, 2022

Dealership Rating
Employee Rating

Every time I take my car for service everyone is friendly and the job is done quickly and efficiently. More

by gabrielamd4
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 08, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 03, 2022

Dealership Rating
Employee Rating

Albert in used cars is the Best and the he finance manager is out a ding saved me 1/4 percent on my loan! Now days tha is major! Frank Brown Rocks! More

by Warinerbautista
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 08, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 15, 2022

Dealership Rating
Employee Rating

Good people, they communicate very well and try to help you out. They are polite and respectful and their place is really clean and welcoming. More

by guille.marmendariz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Norma Ramirez , Robby

Jun 16, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 20, 2022

Dealership Rating
Employee Rating

Frank Brown is an excellent dealership, they will work with you to find the car that you want More

by Moncallo03
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 24, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 13, 2022

Dealership Rating
Employee Rating

Brian was fantastic about getting us the car we wanted at a price that worked for everyone involved. Very fast and courteous process throughout! More

by cenevoldsen
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Cole , Ethan - sales

May 13, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 29, 2022

Dealership Rating
Employee Rating

The time it took was great. Service was very professional check in quick and to the point . The Shuttle to eat breakfast and pick us up when truck was done . Very competitiv More

by Duane
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 02, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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