Check out Albert Botello's reviews on DealerRater

June 13, 2021

Dealership Rating

Employee Rating

"Great service! Friendly people! They got the job done..."

- livelylulu

Verified Customer

Great service! Friendly people! They got the job done quickly! This is why I keep bringing my Honda here to get an oil change and other things and I will continue!

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

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Jun 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 08, 2021

Dealership Rating

Employee Rating

"Muy amable,muy servicial y nos ayudó en todo lo que..."

- Fabym1204

Verified Customer

Muy amable,muy servicial y nos ayudó en todo lo que pudo.Tubo mucha paciencia para que manejáramos y no estaba nada desesperado aun así que fue un fin de semana.

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 29, 2021

Dealership Rating

Employee Rating

"The buying process was easy!! My ONLY complaint would be..."

- Khristilynwatters

Verified Customer

The buying process was easy!! My ONLY complaint would be once I drove off the lot 2 weeks into having my vehicle the issues with the vehicle became a major issue. The whole audio system has gone out and that’s a major issue.. And of course the purchase is “AS IS”

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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May 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 18, 2021

Dealership Rating

Employee Rating

"We did a little research then placed a call to our..."

- hjblbktex

Verified Customer

We did a little research then placed a call to our favorite salesman. Found out he had retired (again). Phillip returned our call and we made a great deal. Very helpful and now we have a new favorite salesman. I am sure we will be seeing him again in the future.

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Friendliness

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Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Phillip Richardson

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May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 06, 2021

Dealership Rating

Employee Rating

"The only dealership we use in town, the best service dept..."

- RonnieBotello

Verified Customer

The only dealership we use in town, the best service dept in Lubbock, every time we are always greeted with a hello and a smile

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Quality of Work

Friendliness

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Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, Mike Brown, Brian Cole, Andrew Gutierrez, Ramon Constancio, Joseph Stalcup

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 27, 2021

Dealership Rating

Employee Rating

"Very satisfied with the service I received. Ronnie was my..."

- gwhite652512

Verified Customer

Very satisfied with the service I received. Ronnie was my service advisor and he provided me with a loaner vehicle and kept me informed with all steps of service. I took my vehicle in for a steering problem under warranty. The problem was found quickly and the problem resolved. Very happy with Frank Brown service department.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 21, 2021

Dealership Rating

Employee Rating

"Had to make 3 trips to finish oil change & inspection...."

- jerrytinao

Verified Customer

Had to make 3 trips to finish oil change & inspection. Did get the state inspection sheet, then 3rd had to go back to get oil service lite off.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 16, 2021

Dealership Rating

Employee Rating

"Very professional staff, always a great experience. Would..."

- JMA777

Verified Customer

Very professional staff, always a great experience. Would recommend for no games experience of purchasing a car. Good presentation and follow up. Very happy with trade in value.

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Kienan Beasley

Helpful 1

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 13, 2021

Dealership Rating

Employee Rating

"Excellent service a a a a a a a a a a a a a a a a a a a a..."

- Abelmorales

Verified Customer

Excellent service a a a a a a a a a a a a a a a a a a a a a a a a a a

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Apr 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 05, 2021

Dealership Rating

Employee Rating

"It’s a wonderful place never have problems with them they..."

- mariahgarcia586@gm

Verified Customer

It’s a wonderful place never have problems with them they get there job done when they say they are, don’t wait long either

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Apr 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Albert Botello

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

122 Reviews of Albert Botello

"Great service! Friendly people! They got the job done..."

"Muy amable,muy servicial y nos ayudó en todo lo que..."

"The buying process was easy!! My ONLY complaint would be..."

"We did a little research then placed a call to our..."

"The only dealership we use in town, the best service dept..."

"Very satisfied with the service I received. Ronnie was my..."

"Had to make 3 trips to finish oil change & inspection...."

"Very professional staff, always a great experience. Would..."

"Excellent service a a a a a a a a a a a a a a a a a a a a..."

"It’s a wonderful place never have problems with them they..."

Dealership Inventory (110 Vehicles)

Had a great experience?
Spread the word.

Albert Botello

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

122 Reviews of Albert Botello

"Great service! Friendly people! They got the job done..."

"Muy amable,muy servicial y nos ayudó en todo lo que..."

"The buying process was easy!! My ONLY complaint would be..."

"We did a little research then placed a call to our..."

"The only dealership we use in town, the best service dept..."

"Very satisfied with the service I received. Ronnie was my..."

"Had to make 3 trips to finish oil change & inspection...."

"Very professional staff, always a great experience. Would..."

"Excellent service a a a a a a a a a a a a a a a a a a a a..."

"It’s a wonderful place never have problems with them they..."

Dealership Inventory (110 Vehicles)

Had a great experience?Spread the word.

Had a great experience?
Spread the word.