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Albert Botello
Albert Botello at Frank Brown Auto and Truck Ranch
Refer Me

Albert Botello

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

5802 TX-327 Spur
Lubbock, TX 79424

Contact Me
4.8
122 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

26 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

122 Reviews

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122 Reviews of Albert Botello

June 13, 2021

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Employee Rating

"Great service! Friendly people! They got the job done..."

- livelylulu Verified Customer

Great service! Friendly people! They got the job done quickly! This is why I keep bringing my Honda here to get an oil change and other things and I will continue!

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Recommend Dealer
Yes
Jun 14, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 08, 2021

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"Muy amable,muy servicial y nos ayudó en todo lo que..."

- Fabym1204 Verified Customer

Muy amable,muy servicial y nos ayudó en todo lo que pudo.Tubo mucha paciencia para que manejáramos y no estaba nada desesperado aun así que fue un fin de semana.

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Recommend Dealer
Yes
Jun 09, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 29, 2021

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"The buying process was easy!! My ONLY complaint would be..."

- Khristilynwatters Verified Customer

The buying process was easy!! My ONLY complaint would be once I drove off the lot 2 weeks into having my vehicle the issues with the vehicle became a major issue. The whole audio system has gone out and that’s a major issue.. And of course the purchase is “AS IS”

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Recommend Dealer
Yes
May 30, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 18, 2021

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"We did a little research then placed a call to our..."

- hjblbktex Verified Customer

We did a little research then placed a call to our favorite salesman. Found out he had retired (again). Phillip returned our call and we made a great deal. Very helpful and now we have a new favorite salesman. I am sure we will be seeing him again in the future.

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Recommend Dealer
Yes

Other Employees Tagged: Phillip Richardson

May 18, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 06, 2021

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"The only dealership we use in town, the best service dept..."

- RonnieBotello Verified Customer

The only dealership we use in town, the best service dept in Lubbock, every time we are always greeted with a hello and a smile

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Recommend Dealer
Yes
May 07, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 27, 2021

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"Very satisfied with the service I received. Ronnie was my..."

- gwhite652512 Verified Customer

Very satisfied with the service I received. Ronnie was my service advisor and he provided me with a loaner vehicle and kept me informed with all steps of service. I took my vehicle in for a steering problem under warranty. The problem was found quickly and the problem resolved. Very happy with Frank Brown service department.

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Recommend Dealer
Yes
May 07, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 21, 2021

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"Had to make 3 trips to finish oil change & inspection...."

- jerrytinao Verified Customer

Had to make 3 trips to finish oil change & inspection. Did get the state inspection sheet, then 3rd had to go back to get oil service lite off.

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Recommend Dealer
Yes
May 07, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 16, 2021

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"Very professional staff, always a great experience. Would..."

- JMA777 Verified Customer

Very professional staff, always a great experience. Would recommend for no games experience of purchasing a car. Good presentation and follow up. Very happy with trade in value.

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Recommend Dealer
Yes

Other Employees Tagged: Kienan Beasley

May 07, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 13, 2021

Dealership Rating
Employee Rating

"Excellent service a a a a a a a a a a a a a a a a a a a a..."

- Abelmorales Verified Customer

Excellent service a a a a a a a a a a a a a a a a a a a a a a a a a a

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Recommend Dealer
Yes
Apr 14, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 05, 2021

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Employee Rating

"It’s a wonderful place never have problems with them they..."

- mariahgarcia586@gm Verified Customer

It’s a wonderful place never have problems with them they get there job done when they say they are, don’t wait long either

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Recommend Dealer
Yes
Apr 06, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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