Albert Ford

I called and told Albert that i was ready to get another esprinter van. He told me no problem was going to get me all that i could pick from. I had to ask him multi times what was going on and would another esprinter van. He told me no problem was going to get me all that i could pick from. I had to ask him multi times what was going on and would just never get me a list. He wanted to give me a excuse that they didnt sell well for them and that non are in stock so it would take sometime. We first talked about a rebate that they were doing and it was 30k but that was a older year modles but i ask the question why he he told me that i needed to ask the mercadies and not him. Like ok let me just stop what im doing and call Mr mercadies him self why. he is my rep if i have questions i think he should answer so that made me feel really bad not getting my questions answered. i wait 2 weeks and i still never got a list. I told him dont worry about it im moving on to another dealership. His boss reached out to me and I thanked him for that but the other dealership got back to me in 1 day with all the vans i could pick from. Something that took 2 weeks only took 1 day. Whats upsetting is im a returning customer bought a van from them back in 2022 and i was just put off to the side because people had tax money and my sales did not matter. More

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Exceptional service. Great customer service. The dealership is very nice and clean. Roxy was very knowledgeable and answered all of my questions. I will refer others. Great customer service. The dealership is very nice and clean. Roxy was very knowledgeable and answered all of my questions. I will refer others. More

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Great customer service. Roxy was very helpful! Nice dealership and everyone was so hospitable and knowledgeable. Roxy was very helpful! Nice dealership and everyone was so hospitable and knowledgeable. More

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